Customer Experience Specialist - Atlanta, GA
CRH
- Atlanta, GA
- Permanent
- Full-time
- Process submissions, support customers’ quotes, orders, and inquiries related to their dedicated market
- Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
- Inform customers of the status of their orders, advising them of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning, engineering and sales
- Create cases in NetSuite for customer issue resolution and product design
- Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
- Effective Team Player with the ability to work independently
- Energetic, able to provide and receive feedback
- A willingness to take instruction and be accountable for their duties
- Skilled user in MS Office programs (NetSuite a plus)
- Customer-focused: dedicated to meeting the expectations of internal and external customers
- Able to organize and prioritize work in an effective manner
- Able to deal with client escalations in a respectful and effective manner
- Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
- 1-2 years Customer Service in an office environment
- Experience working in manufacturing or logistics is preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of excel
- Detail-oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team environment
- Willing to be adaptable & flexible in our ever-changing work environment
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion