Security Officer, Per Diem
- Lewiston, ME
- $20.25 per hour
- Permanent
- Full-time
environment. Provides customer service and ensures orderly parking. Responds to security needs of hospital
personnel quickly and effectivelyEssential Duties:
- Patrols Medical Center complex, including all buildings and grounds, to provide a visible deterrence
including inspecting doors, windows and locks to determine level of security.o At the beginning of an assigned shift the Security Officer will be in uniform and prepared for
duty.
o Each officer will be responsible for obtaining an update on activities of importance to
department operations. This includes discussions with someone from the previous shift, and
reading and signing the brief, operations and daily activities logs.
o Officer will sign on with the Dispatcher.
o Officers will report to the assigned area to relieve the previous shift at that location (i.e. Parking
Lot, Emergency Department, Front Desk, etc.).
- Responds quickly and effectively to all calls for service
o Prioritizes calls.
o Reports Service Call Failure to Supervisor and/or Director
- Ensures only authorized personnel are admitted onto hospital premises.
minimize interruptions, and will adjust patrols of areas involved as directed.
o Direct the handling/processing of Court documents, by Law Enforcement/Court Officials.
o Work with Law Enforcement officials, acting in an official capacity, while maintaining
confidentiality. Security will review emergency codes with Law Enforcement Officers that are
on property for thirty (30) minutes or longer.
o Ensure all weapons brought in to the facility, by those not authorized in their official capacity,
are removed from the facility.
o Issue and enforce Criminal Trespass Warnings.
- Assures orderly, safe, and efficient access and parking for patients, visitors and employees as
o Officers assigned to outside areas will patrol all parking locations and will report, on the proper
written violation form, for non-compliance with hospital standing orders regarding parking.
o Reports all safety concerns on the property outside including weather conditions that might
impact parking or safe travel.
o Provides standbys in parking lots as directed.
- Assists motorists who become stranded on hospital property.
- Performs Dispatcher responsibilities.
etc.
o Performs After Hours Visitor Sign-ins at the Emergency Department Security Desk
o Performs Emergency Lock-Downs of CMMC, Bridgton and Rumford hospitals via the
CCURE monitoring program.
- Responds in a timely manner and reports all incidents occurring on hospital property and submits an
o Serves as Campus Security Authority for the MCHP by responding to, and reporting all, Clery
Act crimes
- Writes accurate, clear and legible incident/Midas reports and documents investigative steps and
- Responds to all emergency/alarm(s) calls for assistance, with a minimum of 2 Officers, to control
o Utilizes verbal de-escalation and crisis intervention techniques
o Utilizes Care & Restraint Techniques
o Utilizes Active Shooter response techniques
o Utilizes safe handcuffing techniques in extreme life-threatening situations (only)
- Conducts searches, at the request of staff, when reasonable suspicion has been established, to provide
o Utilizes Garrett Search Wand and search gloves as needed.
- Performs Services to Departments/Practices, and patients to ensure safe handling of monies.
bank as requested/scheduled.
o Collects patient valuables, as requested, and places them in the Security Safe.
- Assists with patient lifting/moving as requested, and at the direction of clinical staff.
o Assists with loading and off-loading of patients utilizing Lifeflight of Maine Services.
o Uses appropriate body mechanics and lifting techniques and will not attempt any patient lift
unless all safety precautions (including having adequate help) are in place.
- Escorts customers and employee as needed and requested.
- Operates Security Department vehicles and bicycle in a safe and efficient manner at all times.
o Must notify Director of any moving violations and/or traffic accidents in a timely manner.
- Monitors the hospital using electronic security equipment (closed-circuit television, alarms, HUGS
o Utilizes training in Security equipment (Access Control, CCTV, etc.)
- Complies with and Enforces all organizational policies and procedures as assigned by Administration
personnel.
o Minimum of 1 Safety Violation/Hazard reported per month.
o Completes Maintenance Work Order Requests via the portal.
o Reference Joint Commission /CMMC Safety policies when possible
o Enforces proper wearing of Identification badges
- Processing of Deceased Patients
o Officer responds as requested for deceased removal and release in a timely manner.
o Officer works with Nursing Supervisor, Lab and Outside Agencies to ensure all procedures
occur prior to release.
- Participates in performance improvement activities as requested (ie., Standard Work, Security tasks,
- Performs switchboard responsibilities as directed:
calls.
o Provides census information to internal and external inquirers.
o Demonstrates the ability to access language services upon request, including TTY services.
o Knowledgeable of emergency codes to be used over the PA system, pager system and can send
computer messages.
o Provides hospital information and directions to patients/visitors as needed.
o Demonstrates the ability to access a list of all facility staff on-call, including home phone
numbers and pager numbers.
- Demonstrates knowledge of the principles of growth and development over the life span. He/she shall
patient group.
- Customer Services: Interacts with all individuals in a consistent manner, providing attention, support
and external customers at all times.o Consistently initiates interaction to provide assistance to individuals who may not be direct
customers of the employee (i.e. asks patients who appear to be lost if they need assistance in
finding their way).
o Takes appropriate action to recover from a service difficulty, ensuring that the necessary action
is taken to affect a resolution to the customer’s problem.
o Conducts all work activities with respect for coworkers, including the maintenance of a ant an
environment, fostering calmness during stressful situations.
o Interacts with supervisory personnel in a professional, supportive and courteous manner,
venting emotions appropriate to time and place.
o Demonstrates a commitment to service by consistent attendance and punctuality, scheduling
absences according to departmental requirements, and incurring unplanned absences only
when unavoidable circumstances exist.QualificationsEducation and Experience:
- High School Diploma or GED equivalent.
- Must possess a current, active Maine Driver’s License with no court-imposed restrictions.
- This CMHC position must meet the criteria for evaluating vehicle operator suitability. It has been
personal vehicle for business purposes on a regular basis an integral part of the job.Knowledge, Skills and Abilities:
- Ability to communicate effectively in English, both verbally and in writing.
- Additional languages preferred.
- Basic computer knowledge required.
- Knowledge of investigative procedures, de-escalating violence, hospital security, infant abduction and
- Ability to engage patients and team members utilizing the CMH Experience Standards
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.
- Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
- Ability to collaborate with all layers of the management/ administration team.