Customer Service Representative

Mills Auto

  • Lincoln, NE
  • Permanent
  • Full-time
  • 2 days ago
Description :As a member of our Business Development Center (BDC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a call center environment. Enjoying working with Guests and Customers over the phone is a must! Being a high performer that wants a rewarding position in a customer-focused organization is necessary.Primary duties include:
  • Effectively managing a high volume of incoming calls.
  • Responding to service appointment requests quickly and effectively.
  • Advising and scheduling simple manufacturer-recommended maintenance services at specific mileages or times.
  • Positively engaging in outgoing call campaigns to alert customers about their potential overdue maintenance or recall lists.
  • Positively creating World Class Experiences with and for our Guests.
Qualifications we are looking for:
  • Ability to be delightful, positively engaging, and smile over the phone.
  • Ability to secure and schedule a high percentage of appointments and handle objections.
  • Ability to handle challenging customer concerns, remain calm under pressure, and resolve the Guest’s concern.
  • Enjoy speaking on the phone with customers and assisting others.
  • Strong work ethic with the ability to work in a fast-paced, result-driven environment.
  • An energetic, hardworking, detail-oriented, organized, and passionate individual to join our Team!
The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.We offer YOU:
  • Opportunity for growth and advancement within our Company!
  • Leader in our industry for overall Employment Package!
  • Medical Insurance
  • Dental Insurance
  • Vision Plan
  • Health Savings Account
  • Cafeteria Plan
  • Life Insurance
  • Employer sponsored 401(k) & potential Profit Sharing
  • Paid Time Off
  • Designated Paid Holidays
The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!Mills - A Trusted Tradition Since 1922!Behaviors : Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrityMotivation : Self-Starter: Inspired to perform without outside helpEducation : High SchoolExperience : 2 years: Customer Service

Mills Auto