Guest Service Manager

Idaho
$50,000 per year
Permanent
Full-time

14 days ago
Apply easily

The Brand-New Hyatt Place Hotel, in Post Falls Idaho is currently recruiting for Guest Service Manager. We are hiring now to open the hotel Winter 2025!This 151 - room hotel, is going to lead us into the next generation of hospitality. Whether you are new to hotels or a seasoned veteran we have a job for you! The right candidate will have a genuine true hospitality attitude and knows what it takes to join a team of truly unforgettable people and create memories that last our guests a lifetime. Become a #bigdeal with us!Managed by , our hotels are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team.Summary of position: The primary purpose of this position is to direct and supervise the operational activities of the hotel's front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Handle cash, make change and balance an assigned house bank, count cash and other methods of payment at the end of the shift to verify and balance the house bank, and accept and record vouchers, traveler's checks, and other forms of payment. Communicate effectively both verbally and in writing to provide clear direction to staff and observe performance and encourage improvement.Qualifications:High school diploma or equivalent GED; degree in hospitality or related field of study preferred2 years Front office experience and/or 2 years customer service supervisory experience
preferred.Demonstrate excellent organizational skills, communication skills, and problem-solving skillsComputer proficiency and technical aptitude with the ability to utilize MS Word, Excel,
Power Point, SharePoint, HRIS and Payroll functionality are required.How we can elevate your career:Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.Why work for NSH?Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas DayPTO allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, or personal pursuits.Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.BereavementJury/Witness DutyCommunity Volunteer EventsSocial Event OutingsHealth and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).Medical and Prescription, VisionDentalEmployee Assistance ProgramHostcare100% Company Paid Life Insurance401(k) Retirement Plans With MatchLeave of AbsencePerks - More than just a paycheck!Team Member Travel DiscountsEntertainment Industry DiscountsSnack of the MonthMonthly Team Member RecognitionService Recognition AwardsIncentive ProgramsReferral BonusesDirect DepositEarned Wage AccessRetirement PlanningTo learn more about our company please visit our web site at www.nwxsouthern.comNorthwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Northwest x Southern Hospitality