Key Account Manager - Personal Care
- Charlotte, NC
- Permanent
- Full-time
- Establishes and grows effective customer work relationships that are based on openness, honesty, and trust.
- Meets or exceed Magnera budgeted revenue and profitability for assigned customers/markets.
- Meets or exceed customer expectations for product reliability, service, and responsiveness for assigned accounts.
- Leverages success across new and other customers within the market segment
- Works with assigned customers to facilitate the day-to-day business including information requests, pricing updates, review of quality complaints/corrective actions, regulatory requests, shipment and delivery timing/improvements, and coordinate getting information to the plants
- Interfaces with Product Development to transmit required product attributes and provide support during product development process.
- Negotiates pricing, volume, and terms with customers that maximize company financial and strategic objectives.
- Provides information needed for accurate volume forecasts and sales to Magnera Finance, Logistics, and Manufacturing to support capacity planning and line scheduling processes.
- Effectively interfaces with customers and brokers to strengthen Magnera relationship and supply position.
- Ensures that perceived and potential customer needs are met or exceeded.
- Develops annual sales and expense budget and sales forecasts.
- Understands and determines product pricing based on product value proposition and market pricing.
- Demonstrated negotiation skills with ability to close deals.
- Able to co-manage new product development efforts in coordination with customers and internal resources.
- Reacts effectively to market pricing actions and competitive threats.
- Able to perform cost benefit analyses and make decisions, set priorities, or choose goals on the basis of inputs and outputs.
- Prepares timely sales reports, teleconferencing notes, weekly reports, loads and updates projects into CRM.
- Travel: approximately 60%
- Perform other duties as assigned.
- Minimum Bachelor’s Degree in Business, Sales and Marketing or equivalent degree.
- Minimum of 3 years of experiences working in Sales/Marketing management required, preferably in a manufacturing environment, preferably within personal care products.
- Non-woven background is preferred.
- Experience working in systems (i.e. CRM, ERP, Sales Forecasting)
- Proficient in Power Point, Word and Excel
- Ability to build and maintain strong, collaborative working relationships
- Must be detail oriented with excellent organizational and follow-up skills
- Ability to handle multiple projects and priorities
- Strong communication skills, both written and oral within the corporation and at multiple customer levels
- Able to demonstrate patience and professionalism in the face of the customer
- Strong leadership and interpersonal skills