Sr Customer Service Specialist
- Overland Park, KS
- Permanent
- Full-time
Status: Full-time, Regular position 100% onsite
Category: Office
Location Name: Neal Harris
Location Address: Overland Park, KSJoin the team of experts and realize your true potential!Why You Should Join the Engineering Excellence Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today!Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual.Key Responsibilities:
- Schedule and dispatch technicians directly and indirectly according to client specifications and requests
- Arrange for necessary repairs in order to restore service and comfort to clients
- Communicate and relay information from technicians in the field to clients in real-time
- Prepare and monitor daily work lists
- Create work orders through our software and monitor through to completion
- Take incoming calls from clients and technicians in the field documenting service repair completion details
- Monitor electronic mailboxes for new service calls, requests for updates, and system generated messages
- Operate in multiple software applications both internal and client driven
- Build and maintain strong, long-lasting client relationships
- Create and present proposals for quoted work to client
- Outstanding customer service and relationship building skills
- Proven dispatch, call center or other relevant experience
- Experience in delivering client focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, negotiation and communication skills
Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Company paid Short-term disability
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- Training opportunities through our Experts University
- Career Development opportunities