Onsite EAP Consultant - Minnetonka, MN
UnitedHealth Group
- Minneapolis, MN
- Permanent
- Full-time
- Provide support to HR/leadership to deal with situation such as complex cases and crisis management
- Provide insight to HR/leadership on any gaps and opportunities regarding mental health support, as well as observations and trends
- Conduct solution focused consultations: helping employees define goals, plan action and gain insight
- Assess and refer to appropriate programs and services including but not limited to: Worklife, behavioral health, substance abuse / chemical dependency and community-based resources
- Assist with referrals for employees needing ongoing/additional counseling services
- Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
- Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
- Provide crisis intervention and management support in response to Critical Incidents
- Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
- Participate in Optum monthly 1 on 1's, Optum team meetings, and customer meetings as required
- Utilize Optum computer to accurately and thoroughly document member contact/case documentation accessing appropriate case management system (s) within departmental time frame
- Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private
- Masters / Doctoral degree in a recognized behavioral health discipline
- Current, unrestricted license at the independent practice level in your state of residence
- 3+ years of experience in a behavioral health setting
- Ability to work onsite daily
- CEAP
- Training in EAP, workplace, and organizational dynamics
- EAP experience
- Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues
- Proficiency with all MS Office applications
- Proven solid written and verbal communication skills
- Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
- Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities