Lexus Technology Consultant/Service Concierge

Lexus Escondido

  • Escondido, CA
  • Permanent
  • Full-time
  • 20 days ago
At Lexus Escondido, we're seeking a motivated individual to join our team as a Lexus Technology Consultant / Service Concierge. This entry-level position serves as a gateway to a rewarding career in automotive service, with the potential to advance into a Service Advisor role. You'll be the first point of contact for guests seeking assistance with their vehicle's technology and service needs, providing a unique opportunity to gain hands-on experience in the automotive service industry while delivering exceptional customer experiences.What We Offer:
  • Excellent Culture
  • Advancement opportunities
  • Medical, Dental, and Vision Plan
  • Company-paid Life Insurance
  • 401(k) savings plan and matching program
  • Paid Vacation
  • Tuition Reimbursement
Key Responsibilities:
  • Assist guests with Lexus vehicle technology, providing demonstrations and troubleshooting support.
  • Manage incoming calls on the service hotline, addressing inquiries and scheduling appointments.
  • Support loaner desk operations, ensuring seamless vehicle transitions for guests.
  • Serve as a valet on the service drive when needed, ensuring timely and courteous service.
  • Provide shuttle services to guests as required.
  • Collaborate with Assistant Service Consultants to streamline service operations.
  • Develop expert-level knowledge of Lexus vehicle features and technology.
  • Troubleshoot and resolve customer concerns related to vehicle technology.
  • Maintain a professional appearance and adhere to company standards.
  • Perform other duties as assigned to support dealership operations.
Qualifications:
  • High school diploma or equivalent; 1–2 years of automotive experience preferred.
  • Strong customer service skills with the ability to identify and address guest needs.
  • Excellent verbal and written communication skills, with attention to detail.
  • Proficiency in computer applications; experience with Reynolds and Reynolds software is a plus.
  • Valid driver’s license with a clean driving record, supported by insurance.
  • Alignment with company values: Integrity, Teamwork, Innovation, Respect, and Excellence.
We are an EOE/M/F/D/V Employer and support a drug-free workplace

Lexus Escondido