Commercial Service Manager

Midwest Heating & Cooling

Mukwonago, WI
Permanent
Full-time

1 month ago
Apply easily

Commercial Service ManagerMidwest Heating & Cooling is actively looking for a highly experienced Commercial Service Manager to join our team in Mukwonago.Midwest Heating & Cooling is a quickly growing company in SE Wisconsin that services, maintains, and installs HVAC equipment for both commercial and residential clients. Our company was founded by two partners that have been in the HVAC industry for over 15 years. We have walked miles in your shoes and understand the working challenges faced by those who work in the field. We are committed to creating the best, most productive and organized workplace by hiring professionals who not only have the best technical skills, but also have an innovative & forward-thinking positive attitude! To learn more about our company please visit our website at: .What we offer:

Health Insurance Packages (medical, dental, and vision)
Accident Insurance
Critical Illness Insurance
Short Term Disability
401K with Company Match
Paid Time Off
Paid Holidays
Employee Birthday Time Off!
Paid Training & Development
Work Boot Reimbursement!

Pay: Base salary plus bonus programRequired Qualifications:

Minimum five years' working experience in high level service management / coordination positions.
Valid driver's license and insurable driving record.
Expert understanding of residential and commercial HVAC systems parts, components, and functions; Successfully able to apply this knowledge in the field.
High level ability to problem solve on many types of equipment
Able to learn software applications and use them with proficiency, accuracy, and confidence.
Advanced working knowledge of Microsoft Office and Google programs.
Able to collaborate with a team to achieve departmental goals.
Able to perform own duties independently with little to no supervision.
Superior organizational and time management skills.
Able to stay calm and flexible in stressful or fluid working situations.
Capable of making sound decisions based upon logic and reasoning.
Expert customer service skills.
Professional verbal, phone, and interpersonal skills.
Geographical knowledge of our servicing area or ability to read maps.
Elevated level of leadership qualities.
Must be dependable, honest, and cooperative; Expected to be discreet when managing sensitive or confidential information.

Job Responsibilities:

Perform all duties in accordance with company policies and procedures.
Represent the company in a professional & ethical manner consistent with the company's integrity and values.
Set the standard/example of always maintaining a professional appearance and attitude; Ensure team members are doing the same.
Establish, grow, and maintain relationships with general contractors, builders, and homeowners.
Perform project assessments via field visits and/or blueprints.
Ensure that all jobs are bid to ensure net profitability.
Oversee entire Commercial Service division, including:

Ordering materials
Labor management
Scheduling
Forecasting
Billing
Hiring personnel for Commercial Service division.
Consistent and reliable client follow-up.
Accurate, dependable, and consistent data entry / records keeping.
Ensure jobs are scheduled by priority, logistics, skill level and availability.
Debrief technicians, ensure any needed follow-up is coordinated in a timely fashion.
Conduct post-appointment quality assurance calls.
Inform and educate customers of additional products, services, and replacement options in accordance with company guidelines.
Swiftly and professionally resolve client or technicians' concerns. Escalate as needed.
Expertly ensure that all service work is performed to full capacity with confidence, professionalism, and accuracy.
Other duties as assigned.

***NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***

Midwest Heating & Cooling