Ongoing Care Representative

• Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle.
• Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions.
• Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets.

• Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries.
• Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments.
• Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands.
• Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary.
• Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices.
• This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer.
• Perform other duties as assigned to ensure the smooth operation of the department and alignment with organizational goals.

• Associate’s Degree OR 2+ years of experience in the related field.
• Previous experience managing account relationships.
• Strong Microsoft Office skills (Excel required) and general computer skills.
• Project and time management skills.

• Interpersonal skills – relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.
• Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability
• Knowledge of Salesforce is a plus.

• You are Self-Sufficient
• You are Reliable
• You are an Excellent Communicator
• You are good at Problem Solving
• You are Organized

• Competitive pay
• Medical, dental, vision, and life insurance
• Company matched 401k
• Fun, team-focused hybrid work environment in a clean, modern office space
• Employee driven community outreach program

ScentAir