IT Support Analyst

HBK Engineering

  • Birmingham, AL
  • Permanent
  • Full-time
  • 9 days ago
About UsQISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.About this RoleIT Support Analyst (Mid-Level)Birmingham, AL (3500 Colonnade Parkway, Suite 550)
Onsite: M–F, 8AM–5PM | Travel up to 30% Domestic TravelJoin QISG’s Birmingham office and become the go-to expert for both IT support and engineering software. You’ll keep desktops, laptops, and networks running smoothly while making sure our engineers’ specialized tools—like AutoCAD, PLS-CADD, and ArcGIS—stay online and optimized. With a fast-growing office, you’ll make a tangible impact from day one.What You'll Do
  • Provide first-line support for IT hardware, software, and engineering software.
  • Install, configure, and maintain engineering software including AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, ArcGIS, FAD Tools - and license key management.
  • Image, configure, and repair Dell and Lenovo devices, including high-powered engineering laptops.
  • Support Active Directory and Microsoft 365 administration.
  • Deploy and manage laptops using SCCM or Intune; support cloud services (Intune for end-users, Azure for file storage, VMs, servers, and infrastructure).
  • Troubleshoot VPN connectivity (Cisco AnyConnect) and mobile devices.
  • Manage onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refreshes.
  • Deliver excellent in-person, phone, and video support—including for executives and occasional after-hours needs.
  • Document solutions and contribute to IT knowledge bases.
  • Travel up to 30% to support regional offices.
What You'll Bring
  • 3–7 years of IT support experience, including 3+ years in a corporate environment.
  • MUST have 1+ years supporting engineering software like AutoCAD, PLS-CADD, ArcGIS, etc.
  • Experience with Active Directory, Microsoft 365, SCCM/Intune, Azure, and VPNs.
  • Familiarity with Jira or other ticketing systems.
  • Strong troubleshooting, documentation, and customer service skills.
  • Comfortable lifting/moving IT equipment and setting up workstations.
  • Degree in IT (preferred) or equivalent experience; CompTIA A+ and ITIL are a plus.
What You'll GetThis isn’t your typical helpdesk role—you’ll shape IT for a brand-new engineering office, balancing enterprise systems with highly specialized engineering tools. You’ll gain exposure to cloud infrastructure, be hands-on with cutting-edge software, and help create an exceptional end-user experience as our office grows rapidly. If you love variety, problem-solving, and making a real impact, this is the role for you.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status.We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

HBK Engineering