Customer Service Representative - State Farm Agent Team Member
- Clarksburg, WV
- $40,000-50,000 per year
- Permanent
- Full-time
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Our agency has been proudly serving our community since 2010, built on a foundation of trust, collaboration, and professional growth. With a team of three dedicated professionals, we foster an environment that values autonomy and encourages innovation—allowing each team member to take ownership of their role without micromanagement.We believe that a strong, supportive workplace leads to success, which is why we invest in our team’s well-being through monthly employer-paid lunches and quarterly team-building events, such as bowling nights or dinners. These opportunities help us stay connected beyond our daily responsibilities, strengthening our bond as a team.Our agent, a proud graduate of Marshall University and West Virginia University, is committed to cultivating a workplace where individuals feel empowered, appreciated, and excited to contribute. If you’re looking for a career in an agency that values trust, teamwork, and a positive culture, we’d love to meet you!ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Rob Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.