Supervisor, Operations Management
- Peabody, MA
- $74,400-106,300 per year
- Permanent
- Full-time
- Monitor productivity, adhere to budgetary guidelines, and work to meet Depot objectives and Velocare operational goals while maintaining quality standards
- Will conduct deliveries to customer locations (primarily the home of the hospital patient), conduct proof of delivery and notify delivery status, as well as supervise depot personnel in same function.
- Given the 7-day operating week required by the customer, will serve in weekend shift roles and weekend on-call roles several times per month, pursuant to scheduling by the Depot Manager and offset to the working week where possible with driver personnel.
- Hold staff accountable for conducting work in a safe manner, ensure that depot personnel have safe, efficient equipment and vehicles to perform delivery functions and provide support for a culture that strives toward continuous improvement in Environmental, Health and Safety
- Responsible for employee development as a player-coach, which includes training, coaching, counseling, regulatory compliance, and completion of performance appraisals for drivers
- Maintain general responsibility for disciplinary process in counseling, through oral and written warnings; insure a productive work climate within the Depot
- Ensure that accurate attendance/PTO records and scheduling are maintained
- Ensure quality service is provided to the customers and ensure prompt follow-through on customer correspondence, complaints and inquiries related to shipment of medical product, service and quality issues and maintaining stock-on-hand
- Contribute toward Velocare innovation to improve the quality of our service to our customers
- Identify opportunities to improve efficiency while providing flawless transactions and services; manage monetary assets and other resources to optimize cost effectiveness
- Responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities
- Coordinate maintenance of equipment and vehicles, guiding both preventive maintenance and coordinating all necessary repairs
- Prepare scheduled and ad hoc reports as necessary
- High school diploma or GED required; bachelor’s degree strongly preferred
- 1-2 years related experience leading a team of hourly team members
- Strong communication skills
- Strong knowledge of Microsoft Office products including Outlook, Excel, and Word.
- Healthcare experience beneficial but not required.
- Coordinates and supervises the daily activities of operations, or business support staff in a positive and proactive manner
- Administers and executes policies and procedures
- Ensures employees operate within guidelines
- Working knowledge that decisions and actions have a direct impact on work unit operations and Velocare customers
- Frequently interacts with subordinates, customers, and peer groups at various management levels
- Interactions normally involve information exchange and basic problem resolution
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs