
Dual Sales Coordinator
- Knoxville, TN
- Permanent
- Full-time
- College Degree (BS/BA) preferred or equivalent work experience
- Valid Driver's License and Proof of Auto Insurance.
- Previous direct selling experience or previous experience in sales support (ex: sales coordinator) in a hotel preferred
- Experience selling Marriott, Hilton Focus Service and/or IHG is a plus.
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must have the ability to drive and have current proof of auto insurance.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must be proficient in Microsoft Office to include Excel, Word, Outlook and customer relationship software.
- Knowledge of the market area for the hotel.
- Effective communication skills, written and verbal, including group presentations.
- Proficient written and verbal English
- Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business.
- Project management skills (i.e., organizing, multitasking).
- Creative and strategic skills.
- Relates well with others and flexibility of working with a team
- Analyze work for accuracy of self and others.
- Sees a vision and is not deterred from achieving it.
- Committed to the company and the achievement of its goals.
- Ability to effectively influence others and engage clients and coworkers on difficult issues.
- Ability to inspire confidence in and gain respect from superiors, peers, subordinates, industry partners and competitors.
- Ability to manage Sales Team at two hotels.
- Combines a confident, self-starting, high performance orientation with track record that reflects a “can do” attitude.
- Enjoys interacting with customers and networking within the industry.
- Multi task, remain associate and guest service centric.
- Approaches the position with a relationship building/proactive selling mindset. Ensures that weekly telephone prospecting/qualification/solicitation calls goals are met or exceeded as outlined by the property and participates in outside sales calls as directed by the GM/DOS.
- Utilizes available business tools to prospect for new business (i.e., Brand database reports, Construct Connect, Agency 360m if applicable, local newspaper and business journals)
- Remain in active status in a minimum of three outside organizations including but not limited to: Local Convention and Visitors Bureau, Chamber of Commerce, Sports Commission, university affiliations etc.
- Performs the necessary pre-call planning and post-call follow-up for client outside sales calls.
- Works with the property GM and/or DOS to evaluate potential business opportunities for assigned hotels.
- Over time, becomes thoroughly knowledgeable with regard to their client base and builds strong business relationships.
- Looks for opportunities to grow revenue for LBA Hospitality by cross-selling other LBA hotels.
- Maintains awareness of the sales practices of the hotel's competitive set, and, as warranted, takes proactive steps to “neutralize” their efforts.
- Is an “expert” when it comes to selling against the hotel's competitive set.
- Adds to the camaraderie of the hotel by helping to celebrate the successes of coworkers.
- Ensures that he/she adheres to all sales administrative processes that are in place from the LBA Corporate Office.
- Strives to continually improve his/her general business and industry/job specific skills by attending Brand and LBA Corporate-sponsored sales training, and, if appropriate, outside continuing education.
- Ensures that all reports, internal requests for information and special projects are submitted on or before their due dates.
- Practices safety standards at all times and is alert to hazardous conditions. Reports any hazardous conditions immediately to the hotel General manager or appropriate staff member.
- Other duties as assigned, that the associate is capable of performing.
- This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
- 80% of the time will be spent outside the hotel with appointments, cold calls and community events that drive business to the properties.
- May be required to come in on the weekends to greet guests and ensure meeting or group satisfaction.
- Standing, walking for long periods of time while maintaining a friendly professional image.
- Periodic overnight travel may be required.
- Area Director of Sales
- General Manager
- Regional Director of Sales