Earner Video Support Specialist - Phoenix
Uber
- Phoenix, AZ
- $50.00 per hour
- Permanent
- Full-time
- Provide high-quality virtual customer support through ticket systems (video and phone call-based)
- Ensure low to medium-complexity customer issues are resolved using procedures.
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns.
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well-documented procedures
- Demonstrate empathy while solving customer concerns
- Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
- Work on both phone and ticket-based cases, if relevant, and resolve escalations
- May perform root cause analysis and present findings
- Highlight common ticket types/issues to the Team Lead
- FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices