Job Description:Full-time position starting at $30.02 - $33.40/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
Medical, Dental, Vision, Life Insurance and Long-Term Disability
Health Savings Account and Flexible Spending Account
Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
CCS/CHS 403(b) Employee Saving Plan
Employee assistance program
AGENCY DESCRIPTIONCatholic Housing Services believes everyone deserves the right to a safe, affordable place to call home.Inspired by this vision, CHSdevelops,ownsand manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington.Weprovidesupportive services for people who have experienced homelessness,low-incomeseniors, farm worker families, and those who have special physical and mental needs.POSITION DESCRIPTIONThePropertyManageroverseesthe property management activities onsiteandsupervises the work of other property management staff.This positioncoordinatesfacilities operationswith the maintenance team. ThePropertyManageris responsiblefortheday-to-day administrative operations, including the lease-up of new tenants and recertification of current tenants, overseeing the turnover of units,fiscalmanagementof operations,maintenance and building operations,processing accounts payables, accepting rent, andparticipatingas a member of the management team. This personwillseekto provide tenants with a safe,positiveand healthy living environment with the focus of keepingresidentshousedand achieving positive outcomes.RESPONSIBILITIESSUPERVISION AND LEADERSHIPPromote a healthy team-oriented work environment, focused on quality, jobperformanceand exceptional customer service through support, effectiveleadershipand positive reinforcement.Fosteracommunitywhere staff feel valued andhave opportunities to makemeaningful contributions in achieving positive outcomes in the resident experienceThePropertyManager is responsible for the overall day-to-day operationsin adherence to the Management Plan.ThePropertyManager supervisesonsite operations staff, includingAssistant Property Manager,Maintenance Technician and Custodial Staff.Use consistent, effective techniques and follow company guidelines to screen, hire, on-boardand train new personnel.Nurture effectiveness of staff through ongoing training, coaching,counselingand guidance.Complete daily/weekly office and maintenance checklists,schedulesand assignments. Monitorprogressof work assignments.Deal effectively,consistentlyandtimelywith performance issues. Document accurately and communicate with theRegionalDirectorand Director of HumanResourcesany/all performance and/or personnel issues.Ensure staff compliance and consistency with regard to company policies and procedures,industryregulations, and safety practices.Attendance is an essentialjob function.Maintain a high degree of morale at all times and serve as a role model forteammembers.LEASINGShow units,assistwith application process,provideorientation to new tenantsField applicant inquiries from the public and effectively communicate application procedures and eligibility requirements to prospective tenantsProvideexcellent customer service by responding in a confidential,respectfulandtimelymanner to residents’ (and prospective residents) concerns,complaintsand inquiriesAdvertiseavailable unitsto meet occupancy standardsMaintainan accurate, organized filing system.Completecompliance reports, inspections and special projects as neededCOMPLIANCECompletes andsubmitsa Weekly Property Report for every property supervised by incumbent. Incumbentsubmitsall weekly reports by 5:00pm on Friday of each week. For issues that do not meetthe requiredKPI’s as noted on the form, prepare talking points including plans for solutions for each underperforming indicator. When meeting with the Regional Director, a Corrective Action Plan re: underperforming KPI’s will be developed andsubsequentlyimplemented.Ensuretimelyandaccurateincome certificationsConduct tenant recertification annually and interim re-certifications as needed.Assisttenants through the recertification process to ensure compliance with funder requirements.Serve as a contact with funders and monitoring agencies.Adhere to the Tenant Selection Plan for admitting new residents. Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.Ensure that all lease documentation meets the contract obligations and regulations of variousapplicablefunders.Ensure compliance with federal housing standards and fair housing laws.PROPERTY OPERATIONSManage resident relations with tact,diplomacyand courteous communications. Respond promptly to resident complaints,concernsand requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.Ensure that all administrative paperwork isaccurate,completeand submitted ona timelybasis, including move-in/new lease packages, final deposit accounting statements and A/P.Prepare,implementand recommend procedures and systems within company guidelines to ensureorderly, efficient workflow.Ensure distribution of all company or community-issued notices (HR, emergency info, safety team, policy changes)Maintain recordsonall aspects of management activity andsubmitrequired documents and reports, as necessary.Ensure service requests and community repairs are scheduled and completed on a timely basis.Resident service requests are expected to be completedor startedwithin48 hoursfromthe time of request.Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections.Monitor maintenance,constructionand renovation projects to ensure quality and expediency.Obtain proposals from vendors as needed for projects. Analyze scopes of work and make sure the comparison is “apples to apples.” Createa bidchart and makerecommendationstosubmitto the RDPO and Procurement Manager.Function as a Leader in times of emergency for the community.Provide clear communication and direction in respondingand handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc.Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents.Coordinateandparticipateinannual and monthly health,safetyand pest inspections for tenants.Follow Eviction Prevention policies and procedures in relation to issuing resident notices and ensuring compliance with community rules and rent payment procedures.Answer all incoming calls; answer routine questionsregardingthe program, mail information to interested applicants, and routeappropriatemessagesfor Property Manager.Other duties as assigned.FISCAL MANAGEMENTManage financial processes, which include creating andmonitoringbudgets, collecting rent, and vendor/contractor relations.Collect tenant rents,feesand security deposits. Prepare and make all bank deposits ina timelyfashion.Maintain rentrolland all tenant financial information in the Boston Post software programaccurately and in real time.Reconcile withsubsidizing agencies for monthly subsidies and vacancy losses.Collect and prepare financial supporting documents and work with the CHS accounting staff toassurea correct audit trail.Coordinate the purchase of necessary equipment and supplies for office and maintenance needs.Plan for andutilizecommunity resources,equipmentand supplies economically.Completeprocessingof invoicesin a timely manner.Review and manage all expenses weekly tomaintainwithin budgeted guidelines.Track financials and work with vendors on billing and service issues.Review monthly financial results of property versus Budget and Year-to-date results each month.Complete monthly Variance Reporting Analysis.MANAGEMENT TEAM/SERVICESWhilemaintaininga building operations perspective, work with supportive servicesteamto bridge operations and services functions to effectively support theresidentand the building.Manage crisis situations involving alcohol/drugs, mentalhealthand medical services during times whenservicesstaff are not in the building or are unavailable.Provideadministrative support to theProgramManager toassurethatprogramfulfills grant and contract performance and reporting requirements. Coordinate with Supportive Servicesin accordance withthe Operating MOUHost weekly meetings with the Program TeamGENERALObserve/follow guidelines on confidentiality rights of residents and respectofprivacy.Maintainaccuraterecord of hours worked and turn in timesheets on schedule.Attendtrainingsrequired ofemployees.Perform other job-related duties as assigned.JOB CONDITIONS:This position requires the employee to work in an environment where there may be exposure to blood, other bodily fluids, potentially infectious or hazardous substances, chemicals, dust,noiseand odors. Working conditions may include frequent interruptions, sharing workspace with colleagues, working alone, flexibility in scheduling, extensive computer use, and interactions with individuals who may be angry and/or dealing with mental health and substance abuse issues.QUALIFICATIONSMust have a minimum of three(3)years of on-site property managementexperienceincluding supervising others.Demonstrated abilityto meet key performance indicators in Property Management.Proficient computer skills, competency with Microsoft Word, Excel and Outlook, and ability toutilizea property management software program.Ability to work independently, organize,prioritizeand follow through to the completion of tasks.Ability to communicate effectively verbally and in writing.Ability to work with people who may have issues relatedtosubstance addiction, physical and mental health problems, and who may be in need of social living skills.Demonstrate attitudes,knowledgeand skills to deliver culturally competent services and work effectively in multi-cultural situations, as well as a commitment to working with people who arecoming fromhomelessness.Modelanenvironment that fosters a team partnership with CCS services to work towards the common goal of keeping tenants housed and prevent returning to homelessness.Support the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.Mustpossessand maintain a valid Washington driver’s license,insuranceand dependable vehicle.Ability to pass a criminal history background check prior to employment.Working knowledge of Washington’s landlord-tenant law and federal fair housing law.Self-motivating witha high levelof positive energy.Excellent communication and teamwork skills.High school education or equivalent.Successful completion of background check and drug screenrequired.PREFERRED QUALIFICATIONSSection 42, TaxCreditor other Affordable Housing experience: 1 year (Preferred)Prefer three years of industry experience and/oras aPropertyManager.Management: 3 years (Preferred)CAM (Preferred)Experience with Boston Post property management software.Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. 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