Assistant Property Manager - Villas at Beardslee

• Provide support as needed to the Property Manager.
• Assumes responsibility of supervising staff and assists the Regional Property Manager with managing the Property in the absence of the Property Manager.
• Meets and greet all prospects, visitors and residents of the Property and provide customer support and information about the Property, both in-person and via telephone.
• Represents Holland Residential and the Property in a professional and friendly manner at all times.
• Work closely with the Property Manager and Maintenance Manager for continued learning.
• Study and understand lease documents and policies of the Property.
• Clearly and confidently explain lease agreements, policies and addenda to new and current residents.
• Remain current on accurate knowledge of Property information including pricing, availability, unit floor plans and amenities.
• Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Residential.
• Ensures staff is motivated and functions as an effective team to provide a superior level of customer service.
• Assists in developing various leasing programs and ensures program’s success through participation and review.
• Co-conducts community, staff and safety meetings on a regular basis and attends management meetings as directed.
• Adheres to Holland’s safety programs, policies and procedures.
• Maintains the hazard communication program as well as teaches and promotes safe work practices among on-site staff.
• Regularly inspects and assesses the Property grounds, common areas, models, vacant units, and office area. Offers recommendations regarding compliance and needed improvements.
• Interviews prospective residents to determine if the Property meets the needs of the guest, and qualifies the guest for tenancy.
• Maintains contact with the prospective resident via phone, e-mail, thank you note etc. until a lease has been executed within the Property or elsewhere.
• Maintains proper inventory of supplies sufficient for providing service and maintaining operations in the administrative office. Purchase supplies as needed, using a standard purchase order system if required.
• Maintains accurate documentation of all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals, on a daily basis. Enter all activity into property management software on a daily basis.
• Collects security deposits, rents and all other funds associated with leasing. Documents each transaction properly in the property management software system.
• Performs daily deposit of funds collected into the Property’s bank account.
• Reports and records all delinquent rents and posts late notices to residents as required. Remains up-to-date on all state laws regarding non-payment and delinquent accounts.
• Handles all resident issues in a timely manner, providing proper documentation and informing Property Manager and Regional Manager as needed.
• Daily input of all administrative, financial and maintenance activity on the property.
• Maintains resident files according to Holland Residential Standard Operating Procedures.
• Assists Property Manager in the completion of various daily, weekly, and monthly reports in a timely and accurate manner. Weekly reports must be completed, accurate and sent to Regional Manager and corporate office each Sunday by the end of the day.
• Processes accounts payable in a consistent and timely manner with approval of Property Manager.
• Follows guidelines of Property operating budget.
• Assist in the overall marketing and promotional efforts, including all on-line and in-print ads, signage, mailings and other distributions as required.
• Maintains Holland Residential closing ratio requirement of 33% or higher. Continually seeks education and fresh sales techniques.
• May monitor closing ratios of Sales Associates to ensure requirements are met and recommend additional training of Sales Associates as necessary.
• Assist sales staff with resident retention and lease renewal programs.
• Maintain the lease expiration schedule to ensure occupancy levels are maintained according to company guidelines.
• Maintain current market studies and stay apprised of new communities, specials and promotions in the area.
• Becomes active in the local business community and develops a rapport with the residential community.
• Assists in creating or maintaining the community newsletter.
• Maintain a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
• Adhere to company apparel standards and sets a positive example for all associates.
• Attends and monitors various community recreational and social activities.
• Attends and participates in training programs as required.
• Ensures compliance with Holland Residential policies and procedures.
• Understands and consistently applies principles of Fair Housing.
• Responsible for understanding and applying Landlord-Tenant laws
• Perform all other duties as directed by the Property Manager, and assist the overall team effort in any way possible.

• Excellent communications, organization and leadership abilities
• Familiarity with on-site software systems, Yardi preferred
• Proficiency in Microsoft Word, Excel and Outlook
• Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
• Strong diplomacy and crisis diffusion skills
• Ability to deal well with people
• Strong verbal and written communication skills
• Ability to prioritize and perform multiple tasks in a fast paced environment
• Strong customer service orientation
• Ability to accurately perform basic to intermediate mathematical functions.
• Ability to understand and clearly explain legal documents

• Other licenses and certifications as required by state law.
• Ability to lift or move up to 20 pounds.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

Holland Residential