Technical Support/Customer Advocate Agent
CybertronIT
- Wichita, KS
- $12.00-15.00 per hour
- Permanent
- Full-time
- A Customer Support Specialist’s main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
- Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes
- Work with supervisors and other departments to facilitate fast incident resolution.
- Advocate on customers behalf to insure high levels of customer satisfaction
- Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Advance understanding of PC operating systems and most common software applications.
- Advance understanding of PC hardware components
- Experience with troubleshooting and diagnosing computer issues.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided
- Self-motivated with the ability to work in a fast-moving environment.
- 2-year degree in the IT field preferred, but not required.
- Competitive base based on experience and qualifications.
- Uncapped Performance Bonus
- Uncapped commissions on pre sales assistance and consultation.
- Health, vision, and dental benefits included.
- Full on the job training & support
- Fun working environment and culture.
- Great opportunity for advancement.