Technical Inside Sales Representative
Applied Industrial Technologies
- Schaumburg, IL
- Permanent
- Full-time
- A LASTING CAREER – Career paths are available in sales, management, and operations throughout the country
- Professional development and training
- Team oriented company culture where it’s called work for a reason but have fun in the process
- Join a local team with company backing
- Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
- Maintains responsibility of orders from quotation to collection:
- Select and specify a variety of products utilizing a variety of proprietary and vendor -supplied tools/software.
- Responds to customer inquiries.
- Processes customers’ orders and send order acknowledgements.
- Review customer purchase orders for special conditions/documentation
- Checks availability and verifies ship dates.
- Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
- Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
- Promotes and maintains effective working relationships with suppliers and customers
- Negotiates pricing and delivery with vendors when necessary.
- Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
- Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
- Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
- Maximizes gross margin by ensuring superior service, problem solving, and technical expertise.
- Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
- Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.
- Other duties as assigned by Management.
- Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
- 3-5+ years’ experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor required.
- Previous experience with sizing and selection of Process Flow Control valves (Ball, Butterfly, Gate, globe, etc.), and associated actuation and control instrumentation required.
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