Store Manager
Buff City Soap
- Knoxville, TN
- $36,000-50,000 per year
- Permanent
- Full-time
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Responsibilities and essential job functions include but are not limited to the following:Client Satisfaction - Ensuring exceptional client satisfaction in your store by:
· Developing and coaching employees to provide amazing client experience.
· Following up swiftly on client concerns or issues.
· Putting the client experience first before any other responsibilities.Leadership - Communicating goals for the team, developing organizational capability, and modeling how we work together:
· Demonstrates a calm demeanor during periods of high volume/unusual events.
· Consistently sets a positive example.
· Displays a “client comes first” attitude by holding team members accountable for delivering exceptional client service.
· Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company SOP’s.
· Manages with integrity and honesty and promotes the culture, values and mission of Buff City Soap.
· Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
· Provides coaching and direction to the team to achieve operational goals. Constantly reviews store environment and key metrics to identify problems, concerns, and opportunities for improvement.
· Directly responsible for cleanliness, maintenance, and organization of the store (General Managers are required to clean, maintain, and produce product).Planning and Execution - Developing strategic and operational plans for the team, managing execution, and measuring results:
· Manages store staffing levels to ensure employee development and maintain store operational requirements.
· Hires, trains, develops, and coaches Assistant Management.
· Identifies and prioritizes communications and uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately.
· Constantly develops and communicates production plans that are driven by par levels and sales of product.
· Manages party scheduling, planning, and execution.
· Manages fundraising and community events.
· Plays a key role in driving social media platforms in the community.
· Grassroots marketing to area business to drive foot traffic in the store for events.
· Will follow inventory and ordering SOPs to ensure inventory levels are accurately maintained.Business Requirements - Providing functional expertise and executing functional responsibilities:
· Adherence to applicable wage and hour laws for nonexempt team members and minors.
· Uses all operational tools to plan for and achieve operational excellence in the store. Tools include labor guidelines, reports, cash management, production pars, and inventory management.
· Utilizes financial reports to identify and address trends and issues in store performance.
· The General Manager is required to work a 5-day workweek of 45 hours per week (minimum), including two mid or closing and weekend shifts each week.
· During peak season, the General Manager may be required to work mid/closing and Saturday shifts (October 1 – February 1).Sales Development & Team Building - Providing team members with coaching, feedback, and developmental opportunities and building effective teams:
· Regularly conducting performance assessments, providing feedback, and setting challenging goals to improve sales performance.
· Manages ongoing sales.Required Knowledge, Skills and Abilities
· Ability to manage store operations independently
· Ability to manage effectively in a fast-paced environment
· Ability to manage multiple situations simultaneously
· Ability to manage resources to ensure that established service levels are achieved at all times
· Ability to sell and effectively teach sales skills
· Ability to produce all products
· Ability to monitor quality control of product to minimize loss
· Interpersonal skills
· Knowledge of client service techniques
· Knowledge of supervisory practices and procedures
· Organization and planning skills
· Strong operational skills in a client-service environment
· Strong problem-solving skills
· Team-building skills
· Ability to communicate clearly and concisely, both orally and in writing
· Strong leadership skills, with the ability to coach and mentor others
· Ability to plan and prioritize workload
· Ability to handle confidential and sensitive information
· Ability to answer phones professionally and efficiently.
· Basic computer skills (ability to use Word, Excel and Outlook)Physical Requirements
· Ability to stand and walk for long periods of time
· Ability to bend at the waist
· Ability to lift items/team lift items and heavy boxes, sometimes more than 50 lbs
· Ability to bend down to pick up trash, towels etc from the floors
· Ability to perform store cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
· Ability to be around raw materials and fragrances without irritation.