Accounts Receivable Associate - Entry-Level
J.W. Pepper & Son, Inc.
- Exton, PA
- Permanent
- Full-time
- Research and resolve errors, unapplied, and unidentified payments in the receivable manager daily file
- Investigate and resolve any irregularities with data files on a daily basis.
- Perform daily account reconciliations which can require research and matching of old and new invoices.
- Process incoming ACH Payments
- Prepare the file batches for processing ACH payments into EBS
- Process all types of ACH payments including customer initiated and treasury report ACH payments.
- Research and resolve any discrepancies associated with ACH payments.
- Process incoming Wire Transactions
- Process wire transfers on a daily basis.
- Research and resolve any discrepancies with wires to ensure data integrity.
- Process, Research and Resolve Credit Check Failure Holds for incoming orders.
- Contact customers when necessary to research and resolve credit card hold discrepancies that require customer information to resolve
- Research and resolve incoming order Credit Authorization Failures.
- Modify client orders when necessary.
- Process incoming Virtual Credit Card Transactions on a daily basis.
- Resolve invoice discrepancies for customers through written communications such as email and verbal conversations.
- Provide high level of customer support by taking incoming calls and timely resolution of customer support tickets.
- Produce accounts receivable reports on a daily basis.
- Manage collections cases in CRM (Sugar) in a timely manner.
- Other general AR duties, special projects and tasks as assigned.
- Detail Oriented
- Good Time Management
- Strong Organizational Skills
- A keen eye for detail
- Ability to work independently
- Ability to communicate articulately and efficiently with both internal and external customers
- Ability to resolve problems in a timely manner
- Good written and oral communication skills
- Self-motivated and directed
- Attention to detail
- Proficient in Microsoft Office (Word, Excel, Teams)
- Medical
- Dental
- Vision benefits available
- Paid holidays and vacation following company schedule
- 401(k) during enrollment period
by applicable federal, state or local law.