Guest Service Agent
Sonesta
- Washington DC
- Permanent
- Full-time
- Welcome guests upon arrival and assist them during the check-in process.
- Verify guest information, process reservations, and assign rooms.
- Handle check-out procedures, including billing and payment processing.
- Provide personalized and attentive service to meet guest needs and expectations.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Ensure a positive and memorable guest experience.
- Handle guest payments, including cash, credit card, and other payment methods.
- Provide accurate invoices and receipts to guests.
- Provide information about hotel facilities, services, and local attractions.
- Assist guests with transportation arrangements and dining recommendations.
- Answer phone calls and respond to emails in a courteous and professional manner.
- Relay messages and requests to relevant hotel departments.
- Resolve guest issues and complaints effectively, aiming for guest satisfaction.
- Escalate unresolved matters to appropriate management.
- Maintain accurate records of guest interactions, reservations, and transactions.
- Handle paperwork, including registration forms, key cards, and guest profiles.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Communicate effectively with team members to enhance overall guest experience.
- Use hotel management software and computer systems for reservations, check-ins, and other front office tasks.
- Troubleshoot any technical issues related to the front office operations.
- Follow security protocols to ensure the safety of guests and the hotel.
- Report any security or safety concerns to appropriate personnel.
- Promote hotel amenities, upgrades, and special packages to enhance guest experience and revenue.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts