STAFF NURSE - Clinical Resource Nurse (Home Care)

• First contact for clinical calls from patients, physician offices and clinicians
• Works collaboratively with Clinical Managers, team assistants and others to problem solve and implement orders
• Provides patient/family/caregivers with education and information pertinent to the diagnosis and plan of care; counsels and educates patients and caregivers
• Participates in coordination of home health services with all physicians involved in the plan of care, other health care practitioners as appropriate, other agency disciplines, and other internal and external stakeholders to promote continuity of care
• Communicates appropriate information to after hours and other staff to ensure patient status is coordinated
• Completes documentation of all calls and patient care activity in the clinical record
• Reviews faxed orders and SBARs; enters new and/or changed orders into the medical record. Ensures that the case manager, Clinical Manager and others providing care are notified of new and changed orders in order to ensure appropriate care.
• Receives and documents telephone orders. Updates the record as required with new/changed orders
• Provides direct patient care in accordance with the plan of care and physician orders as needed
• Reviews physician orders and follows up with patient care for clarifications or additional information if needed
• Identifies objections, concerns or other entry barriers and provides information in response to address patient care issues.
• Maintains positive professional relations with support personnel through appropriate and timely response for information or paperwork necessary
• Displays a positive and professional image and attitude in all relationships with patients, families, peers and in the community
• Demonstrates flexibility in meeting the needs of the department and responds positively to changes in workflow
• Promotes teamwork by demonstrating willingness to assist others in meeting the needs of all individuals and collaborating effectively with the interdisciplinary team and other departments throughout the organization
• Complies with agency infection prevention and control and safety policies
• Completes annual competency requirements
• Consistently communicates requests, suggestions, concerns or problems to the appropriate personnel
• Consistently completes assigned responsibilities in required time frame and accepts additional duties and responsibilities as requested by Director of QAPI
• Consistently maintains a professional appearance
• Protects patient health information according to the HIPPA rule and related Aultman policies
• Creates and fosters a work environment that is consistent with the Mission, Vision and Values of the Aultman Health Foundation
• Supports strategic organizational goals
• Abides by the Aultman Code of Conduct at all times

• Must be a registered nurse with a minimum of six months’ recent clinical experience, minimum of one year of recent clinical experience preferred
• Experience with at least one year’s experience in a home health, hospice, or community heath setting strongly preferred
• Clinical knowledge and critical thinking ability to effectively plan and provide coordination of patient care consistent with standards and regulations
• Exceptional interpersonal and customer service skills; must be able to effectively solve unique problems as they arise or identify when to consult the supervisor.
• Knowledge of current home health regulations and Medicare, Medicaid, State and Federal regulations
• Demonstrated problem-solving abilities and excellent telephone, interpersonal and written communication skills.
• Strong commitment to teamwork and customer service, both internally and externally, is required
• Strong/proven data entry and general computer skills

• Hours of operation with shifts as assigned including occasional overtime, on-call or off-shifts (evenings and/or weekends) scheduled as necessary.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• May be subject to emergency and other crisis situations
• Hazardous Exposure Category 3
• Sitting/standing/moving about during working hours (see attached Physical Requirements Addendum for details)

Aultman Health Foundation