Region Manager, Specialty Services

• Build Customer relationships and represent service in critical Customer meetings, sales opportunities, and in the resolution of escalations that require the presence of a leader.
• Assure quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives.
• Ensure Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identifying customer needs and timely escalation of issues.
• Ensure STERIS is represented in a professional manner while at Customer sites.

• Enforce current standards, codes, and procedures regarding safe and effective use of equipment, automaintenance programs, and other polices as required.

• Assesses team's skills and ensures appropriate development plans. Makes sure individual team members understand career path.

• Directs team training efforts to ensure team members are appropriatly trained.
• Provide feedback, coaching and timely performance discussions and appraisals.
• Monitor and manage employee performance during field visits.
• Own talent management and talent acquisition to ensure Customer business expectations are met.
• Interviews potential new hires, and successfully on-boards to the company.
• Responsible for the prompt and accurate submission of expense reports, timecards, service tickets, and other administrative requirements as assigned by supervisor.
• Act as a liaison between the company and the field to be a conduit for positive and constructive feedback.

• Responsible for leading a geographically dispersed service team.
• Plans and executes cleaning operations, people, systems, and processes to meet Operations goals and objectives.
• Work with Chamber Cleaning Technicians, responsible for maximizing service contracts within assigned area to drive success.
• Consistently set expectations of performance for the region which includes frequent communication of milestones.
• Works closely with other internal areas to drive product capability development and operational process standards.
• Works on issues where analysis of situation or data requires review of relevant factors.
• Attain or exceed established operational objectives through the combined efforts of the STERIS team.
• Ensure proper maintenance and calibration of tools, test equipment, and other related assigned equipment.
• Exercises judgment within defined procedures and policies to determine appropriate action.

• Associate's degree preferred plus 10+ years relevant experience with 2 years of leadership experience.
• In lieu of degree, 14 years relevant experience including leadership.
• Demonstrated knowledge in resource planning, managing employee performance, and basic P&L budget reporting.
• Demonstrated experience leading a region, district, or territory with multiple direct reports.
• Exceptional written and verbal communication skills.
• Ability to travel around 50% of the time, including overnight stays to attend Customer meetings and support team development.
• Proficient in Word, Excel, and Outlook, and strong competency in learning & supporting teams with newtechnology tools (Apps, SharePoint).
• Valid driver's license required.
• Experience leading field teams (managing virtually) preferred.
• Continuous Improvement training or proven results a plus.
• Strong business acumen, and related experience in data analysis, budget management and changemanagement preferred.

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Vehicle Reimbursement
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career

Steris