Operations Specialist Instructor

• Consulting Services: Our strategy, management, and IT advisors bring deep industry and domain expertise to help clients empower their workforce and build improvement capable organizations.
• Application Development and Sustainment: our technologists define, design, prototype, and continuously improve digital solutions to meet clients’ needs and enhance customer experience.
• Mission Support: We provide high-quality staffing solutions to help our clients meet their mission, reduce operating costs, and improve operations.
• Contact Center Solutions: Fueled by cloud based artificial intelligence and machine learning, we implement next generation contact center solutions, purpose built for each client. Our contact center solutions range from current state assessments, roadmap development, technology implementation and sustainment, and full outsourced operations.

• Achieves client-established quality objectives for instruction and classroom management.

• Quality instructor performance capable of ascertaining the level of the classs knowledge and teaching at the appropriate level.
• Capable of controlling the discipline of the class.
• Demonstrates a high level of professional management in performing training activities and facilitating classroom environments all times.
• Maintains regular class schedule.
• Adheres to a zero tolerance policy of inappropriate language at all times.
• Class schedule is managed in accordance with course curriculum outlines.
• Manages a safe, comfortable training environment, ensures sufficient materials are available, and resolves disruptive student behavior.

• Accomplish a rating of satisfactory or above on 80% of the course evaluations following each course convening.
• Follows guidance in instructional materials 100% of the time.
• Accomplishes a rating of demonstrated competency or better on the Coast Guard Instructor Feedback Form as measured annually.
• Receives no measure less than 3 on a scale of 5 for each of the 14 assigned instructor competencies.
• Demonstrates effective communication, collaboration, and teamwork with all Government and Contract team members.
• Completed and delivered tasks and work products shall be in conformance to the USCG Training System Standard Operating Procedures, timely, complete, and documentation shall, upon final acceptance, be free from technical or typographical errors 90% of the time

• Two (2) years experience as a primary classroom instructor
• Have at least 5 years of rated/commissioned operational experience as a qualified CIC Watch Supervisor and Operations Unit
• Controller in the U.S. Coast Guard or equivalent in the U.S. Navy
• Three (3) years experience in the Command, Control, and Communications field including,
• Proper handling of sensitive and classified material and spaces
• configuration of voice circuits
• radio operating procedures
• Coast Guard mission areas
• policy and operations of Coast Guard C3 equipment; basic understanding of geo-location coordinates
• managing and coordinating resources during a search and rescue (SAR) case prosecution
• specific duties in a Combat Information Center (CIC) environment
• configuring and operating specific C4I systems
• tracking and displaying contacts on RADAR systems
• production and execution of situation reports and communications plans
• provide accurate shipping and navigation picture
• policy and operations of Coast Guard C3 equipment;
• understanding of geo-location coordinates.
• No security clearance required.

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