Sales Team Member/Retail Clerk (Full Time)

Lehman's

  • Dalton, OH
  • Permanent
  • Full-time
  • 15 hours ago
Job Description:Job Responsibilities:
  • Walk through the store with the purpose of actively engaging customers and offering assistance.
  • Be present and easily visible and accessible to visitors who may have questions or need assistance.
  • Assist with questions regarding Lehman's, Lehman's products, Amish Country
  • Provide directions to areas of the store such as a specific department, restrooms, checkouts, the Café, special activities, etc.
  • Cross-train in all departments of the store to be able to assist visitors efficiently and effectively.
  • Will be assigned a primary area of responsibility, but may be needed to “cover” other areas of the store when staff shortages occur, or “over-flow” as other Sales Team Members may be actively involved with assisting customers in their area.
  • Provide coverage for all departments as well as the Customer Service desk when needed.
  • Provide excellent customer service and work to ensure all visitors have a pleasant shopping experience.
  • Assist with replenishment stocking on the sales floor.
  • Other duties as assigned.
Requirements:Education: Minimum of an 8th Grade education preferredExperience: Minimum experience of 3-6 months in a customer service, retail and/or customer-centered environment is preferred; familiarity with Lehman's line of merchandise is a plus, but not required to applySkills and Abilities:
  • Customer service oriented - Ability to take care of customers' needs while following company procedures.
  • Communication skills - Strong oral and written communication skills required.
  • Computer skills - Working knowledge of computers preferred.
  • Language skills: Ability to read, analyze, interpret, and communicate effectively using the English language. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Summary:Sales Team Members are primary points of contact for visitors at Lehman's retail store by assisting them in locating merchandise, answering questions about Lehman's and Lehman's products, as well as directing them to store activities and store areas. Sales Team Members will assist in creating a memorable visitor experience by conducting themselves in a friendly manner and providing excellent customer service.About Us:At Lehman's, we believe that being a happy and giving person allows us to provide amazing customer service. Reciprocity is the key - we serve others the way we would want to be treated.Lehman's was founded in 1955 by Jay Lehman in Kidron, OH - the heart of Amish Country - to serve the local Amish community with non-electric household goods. Since then, Lehman's has grown into a visitor destination and an international business, shipping products all over the world. At Lehman's, we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.With a retail store, website, and print catalog, Lehman's helps customers all over the world on their journey to a simpler life with practical products for the home and garden.Voted “Amish Country's Best Destination” 5 years in a row! We're the iconic store where everything old is new again! If you love to shop at Lehman's, you'll love working here!Our Culture and Team Members:With 70 years in operation, Lehman's has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career here, with some team members exceeding 30 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Lehman's such a gratifying place to work. Check out what some of our team members had to say .As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, and encouraging professional growth and excellence among our team members.At Lehman's, we:
  • Do whatever it takes
  • Give more than expected
  • Are long-term focused
Compensation Package for Full-Time Team Members:
  • Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
  • No Sundays or late evenings
  • Semi-flexible scheduling
  • Insurance: group medical, dental, vision, accident; 100% company-funded life insurance
  • Paid time off and vacation
  • Holiday pay
  • Holiday incentive pay
  • Bereavement leave
  • Jury/witness duty
  • Store charge account
  • Generous store purchase discount
  • Fun and friendly co-workers
  • Team member assistance program
  • Attend fun company events
  • 401k retirement plan with company matching
Our store hours Monday through Saturday are 9:00 am to 5:00 or 6:00 pm (depending on the day and time of year). You can expect to be scheduled to work within those timeframes, with the exception of some stocking and warehouse positions, which may start at 7:00 am. Saturday availability is a requirement for ALL retail and customer service positions because these tend to be our busiest day of the week, so we need to be fully staffed. Everyone enjoys Sundays off!

Lehman's