Service Technician IV - Plumber
TDIndustries
- Phoenix, AZ
- Permanent
- Full-time
- Diagnoses plumbing issues through observation, testing and setup as required by trade/position.
- Performs disassembly and reassembly of large or small commercial or residential equipment to perform trouble shooting.
- Performs planned maintenance and inspections as indicated in the service agreement.
- Handles the following plumbing repairs: stoppages/cabling, pumping and backflow testing/repair/replacement, fixture install/replacement and general troubleshooting or repair, domestic water/sewer or storm water leak/repair, fixture rough in, pump replacement/repair, leak locating/line tracing, hydro jetting and camera.
- Responsible for water heater maintenance/troubleshooting/replacement and boiler maintenance, boiler pumps and circulating, boiler controller, troubleshooting and system installation.
- Completes service contracts, quoted projects and demand service calls as directed.
- Develops long-term relationships with customers and explains work performed to the customer's satisfaction.
- Communicates and documents project status to all project stakeholders.
- Serves as a lead and front-line resource to service technicians through technical support.
- Coordinates the work of subcontractors, and trains and provides guidance to technicians.
- Coordinates multi-tech jobs, and accomplishes multiple tasks on multiple projects with minimal impact, if any, between projects.
- Reviews job contract specifications and assists with installation plan.
- Coordinates work so it aligns with the project and start-up schedule.
- Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
- Completes documentation of invoicing data based on hours worked and materials/equipment used to complete the service.
- Maintains equipment, tools, and inventory stock on service vehicle.
- Minimum of 7 years of relevant Service Plumber experience
- High School Diploma or GED.
- Two-year technical degree in related field is preferred.
- Must possess required registrations, professional licenses and/or certifications as required by the position.
- Required plumbing repair skills:
- Stoppages/cabling, pumping and backflow testing/repair/replacement
- Fixture install/replacement
- General troubleshooting and repair
- Domestic water/sewer or storm water leak/repair
- Fixture rough-in
- Pump replacement/repair
- Leak locating/line tracing
- Hydro jetting and camera.
- Required water heater skills:
- Planned maintenance, troubleshooting and replacement.
- Required boiler skills:
- Planned maintenance, boiler pumps and circulating, boiler controller (external), troubleshooting and system installation.
- Advanced knowledge of service processes, techniques and codes is required.
- Proficient in reading complex schematics and blue prints.
- Performs as self-managed individual.
- Professional demeanor, solid interpersonal skills with good written and oral communication capability.
- Demonstrates strong business ethics at all times.