Vice President of Operations (San Antonio, Texas)
Spectrum Association Management
- San Antonio, TX
- $150,000 per year
- Permanent
- Full-time
- Lead and motivate our team according to our culture and values.
- Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency, and quality.
- Implement uniform best practices while maintaining compliance.
- Systematically cultivates and maintains collaborative relationships with managers of the organization to achieve mutual goals.
- Maintain and foster an elevated level of teamwork, hire, and mentor best in class.
- Develop and implement plans and research projects to improve and expand operational growth and financial profitability.
- Oversee and adjust processes and operations as necessary to ensure efficient and effective execution of policies and procedures.
- Bachelor’s Degree or higher required
- Extensive experience with financial operations and process improvement is required.
- Minimum ten years combined operations leadership experience including five to eight in a senior management role.
- Experience leading multiple operations departments in a service product organization.
- Advanced Excel, Word, and database skills.
- A positive attitude and the ability to develop the same in the employees.
- Proven dedication to delivering consistent excellent customer service experience.
- Master of process improvement transformation
- Deep belief in documenting process and measuring performance and results.
- Strong leadership to drive empowered, accountable culture, and lead others through change.
- Strong customer service skills to assure success of internal and external customers.
- Self-motivated individual to set and maintain his or her own pace and that of the team.
- Adaptable in fast paced environment where multitasking, attention to detail, and great planning skills are essential.
- Able to overcome obstacles to cooperation and to foster harmonious relations.
- Must be resourceful and forward thinking.
- Possess excellent problem-solving skills.
- An ability to receive direction and provide direction to others.
- Excellent communicator and strategic thinker, while being able to dive into day-to-day processes for continued growth and improvement.
- Ability to apply technology to solve problems and improve processes.
- Ability to plan and execute multiple complex projects simultaneously and within deadlines.
- Clear communicator who is passionate about coaching and developing staff
- Excellent written skills
- Sense of urgency
- Recognized as Best Places to Work 16 years in a row!
- Fastest Growing Company - Fast Track 50
- San Antonio-based homeowners’ association management company.
- Privately-owned with 22 years in business.
- Work / Life balance.
- 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
- 40 paid hours per year for community service activities.
- Internal Learning and Development Management System.
- Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
- Annual Base salary is $150,000.