Assistant Store Manager, Patagonia

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

• Outlet: Patagonia, Vail Village
• Expected Pay Range: $25.00 - $28.04 / hour
• Shift & Schedule Availability: Full Time Available
• Skill Level: Advanced

• Contribute to a welcoming store energy that invites the best ideas from diverse, varied voices, including, but not limited to the team and local community.
• Lead engagement and education for the staff
• Promote and oversee Activism Hours for the staff, ensuring new staff are trained and current staff are engaged.

• Creatively plan and execute events that include a wide range of subjects.
• Include the store team and their ideas for events, social media and marketing, encouraging new ideas from all employees.
• Collaborate with your Retail Team Leader Partners to educate your team on Patagonia brand marketing campaigns.

• You empower the staff to offer outstanding service through consistent personal examples and encouragement.
• You offer proactive coaching (both constructive and complimentary) to continually elevate customer service.

• In conjunction with your Store General Manager, you strategize to meet expense and profit goals for the store.
• You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.

• You hire with a focus on diversity and include staff who represent the community where your store is located.
• Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment.

• You partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities.

• You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community
• You serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Retail Environmental Activism Program.
• You value and enjoy team-based ideation and problem solving.
• You maintain positive relationships with management, team members and store partners.
• You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.
• You identify growth opportunities for team members within the Retail Environmental Activism Program and partner with management to address them.
• You ensure optimal inventory levels on the sales floor.

• You ensure the safety and well-being of all customers and employees.
• You assist management in the hiring of people who pursue passions that are related to our products and philosophy.

• You demonstrate initiative and seek opportunities to grow your own skills.
• You welcome feedback and you grow from it.
• You assist in training and development of all team members and foster an environment of continued learning.

• You maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment.

• Proven service experience and thriving when managing a team-based atmosphere
• Passionate about communities, the environment, and caring for others
• Experience successfully leading in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively
• History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do
• Experience managing a team of people and a passion for growing and developing employees.
• Demonstrates highly developed emotional intelligence.
• Ability to make sound judgment calls and manage all operations in the absence of the General Manager.
• Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
• Interest and aptitude for strategic business planning that responds to a specific community.
• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

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