At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.Dare to learn new skills, advance in your career and make an impact at Henkel.What you´ll do
Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
Work with application equipment to provide solutions to enhance customer adhesive related processes
Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
Reports quality issues / customes claims to relevant parts of the organization (incl. CCMS/CAPRIS)
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
Responsible for products application / technical training and coaching of field sales forces and customers
Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
What makes you a good fit
Bachelor's degree in Material Science, Material Engineering, Mechanical Engineering, Chemistry, or other related fields.
3-5 years of experience in chemical industry for electronic applications.
Experience in a hands-on lab and equipment role with chemical adhesives preferred.
Experience conducting tests of product samples and documentation of results
Maintaining detailed records Adherence to safety standards Inventory management
Profound project management skills
Some benefits of joining Henkel
Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $65,000.00 - $80,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
