General Manager
Pro QC International North America
- McHenry, IL
- Permanent
- Full-time
- Plan, coordinate, and manage all business operations to achieve corporate goals.
- Control of operational activities across the regions
- Develop and implement the business plan for growth strategies and profitability.
- Supporting the Managing Director in the definition of the budget in the planning process
- Ensure continued business process efficiency improvement
- Formulating policies and ensuring correct procedures are used and adhered to
- Mentoring of key personnel to improve their performance and enable them to take over future tasks
- Employee engagement and performance appraisals.
- Oversee budget preparation and allocate and manage budget resources.
- Monitor financial activities.
- Evaluate the effectiveness of various programs and recommend improvements.
- Develop strategies to improve overall quality and productivity.
- Oversee the process of hiring, training, and motivating employees.
- Evaluate the overall company’s performance and productivity.
- Maintain relationships with clients and vendors.
- Supervision of staff and increasing their productivity.
- Maintain relationships with clients and vendors.
- Supervision of staff and increasing their productivity
- Bachelor’s degree in engineering (preferred), Quality Management, Business Administration, or related fields
- An additional degree in Business / Finance is a plus.
- MBA or equivalent advanced degree is preferred
- 10–15 years of experience in technical sales, preferably in a manufacturing/engineering environment; broad understanding of manufacturing methods, practices, procedures, testing, certification, and quality solutions, with 5+ years in executive or general management roles.
- Proven P&L ownership, budgeting, and strategic planning capabilities.
- Strong track record in growing business, optimizing operations, and driving global performance.
- Experience managing multi-regional teams or operations (e.g., Asia, Europe, North America).
- Cultural competency and adaptability lead diverse teams and engage clients in different regions.
- Familiarity with regulatory differences across key markets.
- Experience in M&A, scaling international operations, or launching services in new markets.
- Knowledge of digital transformation in quality and inspection services.
- Knowledge of KPIs for quality, turnaround time, cost-efficiency, and client satisfaction.
- Lean, Six Sigma, or other process improvement methodologies is a plus.
- Proven experience in managing or overseeing third-party inspection, product testing, certification, or auditing services.
- Experience with factory audits, supplier evaluations, or social compliance inspections.
- Familiarity with global sourcing, vendor compliance, and supply chain quality assurance.
- Knowledge of key industries (e.g., consumer goods, electronics, textiles, automotive) that rely on inspection services.
- Experience leading cross-functional and multicultural teams. Experience working for an international organization (preferred).
- Strong capabilities in talent development, organizational structure, and change management.
- Excellent communication and conflict resolution skills.
- Experience in business development, client acquisition, and relationship management within the inspection/testing/audit space.
- Understanding of pricing models, contract negotiation, and service-level agreements (SLAs).
- Strategic thinking around market positioning, competitive analysis, and innovation.
- Trustworthy and maintains strong work ethics.
- Entrepreneurial mindset and “can-do” attitude
- Results-driven, proactive nature, and customer-focused orientation.
- Cross-functional operations experience (including engineering, customer support, professional services, and other operational areas)
- English (excellent speaking, reading, and writing).
- Any other European language, such as French, German, Spanish, or Italian, would be an advantage.