Server

• Greet all customers warmly and with appropriate greetings.
• Adhere to grooming and appearance standards.
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks.
• Take guest food and beverage orders accurately.
• Knowledge of current menu choices, specialties and menu deviations.
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks.
• Ensuring a memorable dining experience.
• Quickly resolve any issues that may arise.
• Properly open and pour wine tableside.
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments.
• Maintain confidentiality of proprietary information and protect company assets.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Filling as need for absent team members.
• Assist with special events if needed.
• Assist customers with disabilities.
• Thank guest with genuine appreciation.
• Answer telephone using appropriate etiquette.
• Develop and maintain positive working relationship with co-workers and others.
• Comply with quality assurance expectations and standards.

• Bus tables and assist with processing dirty dishes if necessary.
• Assist kitchen with prep work or plating if necessary.
• Clean all front of the house areas including windows, light fixtures and entrance as assigned.
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.
• Performs all other duties as directed by immediate supervisor.

• One year of prior food and beverage experience preferred.
• Prior guest relations training.
• Proper food safety training and certification as described by law.
• Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast).

• Knowledge of proper food handling.
• Strong written/verbal communications skills.
• Positive upbeat attitude/personality.
• Punctuality and reliable attendance are required.
• Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
• Must be willing to work flexible hours such as mornings, nights, weekends and holidays.

• Regularly required to stand and walk for a prolonged period of time, transport materials or equipment, and lifting, moving, or carrying heavy objects over 30 lbs.
• Occasionally lifting, moving, or carrying objects up to 50 lbs.
• Regularly requiring motor coordination in combination with finger dexterity to grasp, handle, feel, reach, extending arms overhead, etc.
• Frequently required to bend, stoop, etc.
• Must be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable.

Charlestown Hotels