Description :Primary Function:To provide service to members involving the receipt and disbursement of funds. Promotes and cross sells Credit Union services. Ensures member satisfaction through courteous, accurate, and efficient service.Duties and Responsibilities:· Maintains a strong focus on helping each member achieve financial success.· Ensure member experiences are always at or above our Eagle Service Standards.· Behaves consistently with ICCU’s Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement and Accountability at all times.· Be a positive influence on creating an upbeat and energetic team Culture.· Performs a wide range of member generated transactions through a variety of channels and systems.· Provides general information to members about Credit Union Services.· Recognizes and develops opportunities to refer products and services to members and maintain acceptable levels of Game of Work Sales goals.· Utilize resources to resolve member concerns on the first contact.· Knowledge of and ability to balance vault, ATM, cash recycler, coin machine, Money Orders, Cashier’s Checks, VISA cash advances, gift cards, debit and credit card stock, daily deposit, and teller cash drawer.· Process member wire transfers.· Business account and merchant transaction processing.· Branch cash and coin ordering and selling.· Process member check orders.· Create member and business member debit cards.· Branch office supply ordering.· Continuous focus on meeting all Net Promoter Score goals and Eagle Service Standards.· Keep your manager informed of member needs or desires regarding products, services, suggestions, and/or escalations.· Open and provide member access to safe deposit boxes according to procedure in applicable offices.· Miscellaneous other duties, as assigned.Qualifications:A High School diploma or GED is required. Knowledge of Financial Institution federal regulations. Ability in math, 10 key calculator, and accurate cash handling. Excellent communication and people skills. Ability to always maintain the confidentiality of Credit Union and member records. Good knowledge of all Credit Union services. Ability to stand while working.Performance Standard:Ability to accurately process transactions, balance cash daily with minimal over/short situations. Good interpersonal relations and a cooperative and positive attitude towards members and staff. Ability to determine member needs and cross sell Credit Union services. Professional in appearance, attendance, quality, and quantity of work performed. Ability to work under pressure and conflicting situations. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.Physical Requirements:· Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing,counting cash, etc.).· Stand for extended periods of time.· Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.· Repetitive motion using wrists, hands, and fingers.· Reach keyboards.· Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.Must be eligible for membership at Idaho Central Credit Union to obtain employment.Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.Jun 20, 2019Idaho Central Credit Union - Internal Use Only - Do Not DuplicateMember Service Specialist (MSS)Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face?If so, you could be the perfect candidate for our Member Service Specialist role at Idaho Central Credit Union!Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches.Our Member Service Specialists describe what a typical day in their role looks like in the following video: https://players.brightcove.net/3418428553001/default_default/index.html?videoId=6216706170001At work, your Primary Responsibilities will include:· Ensuring member satisfaction through courteous, accurate, and efficient service.· Providing general information to members about our Credit Union Services.· Referring members to products and services that will assist them in achieving financial success.· Learning a variety of channels and systems to perform member transactions.· Utilizing resources to resolve member concerns on the first contact.· Informing your manager of member needs regarding our products and services.· Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.Before you apply, make sure you have:· A High School Diploma or GED.· Good communication and interpersonal skills.· The ability to use a calculator and handle cash efficiently and accurately.· The ability to learn a variety of channels and systems.· The ability to maintain confidentiality of Credit Union records.Also, please let us know in your application if you have:· Knowledge of the Financial Industry.· Prior Experience in a Customer Service role.This role will also require some physical abilities including the ability to stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.You must be eligible for membership at Idaho Central Credit Union to obtain employment.This role offers benefits, including:· Competitive Pay· Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)· Generous Paid Time Off· 11 Paid Holidays· Matching 401K AND Pension· Tuition Reimbursement· Employee Assistance Program· Employee Wellness Program· Paid Group Life and Disability Insurance· Awesome Culture· Business Discounts (such as cell phone service and gym memberships)· And MoreAbout Idaho Central Credit Union:Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.Skills : 10 Key Calculation: Expert Professional Attitude: Expert Daily Cash Balancing: Expert Accurate Cash Handling: Expert Maintain Credit Union Confidentiality: Expert Ability in Math: Expert Interpersonal Skills: Expert Cross Sell Credit Union Services: Expert Accurately Process Transactions: Expert Comply with Bank Secrecy Act: Expert Comply with USA Patriot Act: Expert Manual Dexterity: Expert Lift 20-40 lbs (Cash Drawers & Bags of Coin): Expert Repetitive Motion (Wrist, Hands, Fingers): Expert Operate (Computer,Telephone,Copy/Fax Machine): Expert Reach Keyboard, Cash Drawer, Driveup Controls: Expert Stand for Extended Periods of Time: ExpertEducation : High School
