Business Process Consultant
Duty First Consulting
- Vienna, VA
- Permanent
- Full-time
- Perform business process reengineering (BPR) workflow depiction to comprehensively document claims process workflows to support the overall BPR effort and program goals.
- Document current solutions implemented for the basis of analysis of business processes.
- Make business process improvement recommendations from analysis of the processes along with drafting possible solutions for future state activities and implementation.
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Define project requirements by identifying project milestone and phases; tracking project budget and monitoring project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Assess, track, and implement enhancements to content and functionality on various government-facing collaboration sites.
- Design and develop Microsoft applications used to capture and assess VBA automation activities.
- Assist in creating protocols by writing and updating procedures.
- Assist in creating project management documentation and leadership briefings.
- Provide viable reference material for users by writing and maintaining user documentation.
- Maintain client confidence and protect operations by maintaining information confidentiality.
- Work toward professional improvement and certifications, maintain current certifications.
- Develop and maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- 3-5 years of experience in consulting
- Ability to work well in team-based environment
- Ability to work independently and develop client relationships
- Ability to lead and facilitate client meetings, conference calls, and capture accurate meeting notes
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Well-organized with the ability to handle several projects/clients simultaneously
- Strong skills in Microsoft SharePoint development.
- Experience with Microsoft Power suite, including Power Apps, Power Automate, and Power BI
- Experience in business process analysis/reengineering
- Strong analytical skills, presentation development and writing skills
- Exceptional skills in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Strong work ethic with a commitment to client service excellence
- Experience working with federal government projects, especially within the VA, is strongly preferred
- Bachelor's degree required
- Ability to obtain a US government security clearance, if needed, is required.
- Applicants must have the legal right to work in the US for any employer; sponsorship is not available for this position.
- Preference will be given to qualified Veteran candidates.
- Thrives when working in a challenging, fast-paced environment
- Balances competing priorities and fluctuating workloads with composure
- Works well in teams or independently, as the job requires
- Commits the requisite hours and effort to ensure deliverables are submitted on time and error-free
- Dives into new and unfamiliar tasks, employing a learn-as-you-go mentality and problem-solving skills
- Has the foresight to strategically plan and anticipate next steps and outcomes
- Uses interpersonal skills to establish and uphold strong client relationships, representing the company positively
- Values quality in client deliverables and internal tasks
- Enjoys having a high level of responsibility and task autonomy
- Acts professionally in all circumstances and enjoys creating and nurturing a professional network of peers, clients, and partners