Restaurant General Manager
- Columbus, OH
- Permanent
- Full-time
- Select and hire great employees who represent Potbelly values.
- Train and develop all employees to the next level.
- Assess staff abilities, create, and implement effective development plans.
- Create and enforce a plan to reduce turnover.
- Delegate tasks to the team and provide follow-up. Hold the team accountable.
- Build relationships among team members.
- Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
- Educate the team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
- Make customers happy.
- Effectively handle customer complaints/issues.
- Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty.
- Maintain a clean and inviting shop. Ensure cleanliness, maintenance, and security standards are met.
- Ensure product quality, safety, and sanitation standards are met.
- Provide fast, friendly, and accurate service.
- Continuously improve customer feedback program scores.
- Increase comp sales and deliver budgeted sales each period.
- Create a marketing plan. Lead local shop marketing to increase sales.
- Create a shop plan to continuously improve the business.
- Control the cost of goods, variances, and inventories within the shop.
- Staff and schedule appropriately to control labor costs.
- Ensure proper cash handling and deposit procedures are followed.
- Ensure appropriate inventory and ordering systems are in place.
- Must have financial literacy; ability to understand and learn from financial reports.
- Ability to increase flow-through.
- Bachelor's degree preferred.
- 2 years as a Restaurant General Manager with P&L responsibility.
- Willingness to be trained and pass a Food Safety Certification course.
- Strong customer service, communication, and business acumen skills.
- Ability to thrive in a fast-paced environment.
- Knowledge of Microsoft Office.