Overview:We are seeking a dynamic and strategic leader to fuel operational excellence in the PRT Operations organization, lead critical initiatives including our platform replacement, and align operations capabilities with enterprise goals. As a key member of the management team, you will shape short- and long-term strategies, foster a culture of continuous improvement, and drive results.The Impact
Serve as the business owner for the Admin Conversion Project, driving successful execution and stakeholder engagement.
Analyze and report on operational effectiveness, capacity utilization, and costs to inform strategic decisions.
Enhance and deliver operational reporting and performance metrics to support transparency and accountability.
Champion a culture of strong customer service, innovation, continuous improvement, and change management across the organization.
Identify and lead opportunities to leverage AI, Robotics, Global Business Services, and Process Automation to optimize operations.
Manage multiple concurrent projects, ensuring timely delivery within scope and budget.
Develop and implement departmental policies, procedures, and programs in compliance with company and regulatory standards.
Collaborate cross-functionally to address complex business challenges
Apply project management best practices to ensure successful planning, execution, and delivery of initiatives.
Minimum Qualifications:
High School Diploma/GED/HiSET
5+ years’ experience in Financial Services or Operations
Preferred Qualifications:
Bachelor’s, advanced degree or relevant certifications preferred
Analysis and reporting of operational effectiveness, capacity utilization, and operating cost effectiveness
Enhance and deliver operational reporting metrics
Drive culture of change and continuous improvement
Identify and lead opportunities to optimize AI, Robotics, Global Business Services, and Process Automation
Address complex business goals that may have enterprise impacts
Manage concurrent projects
Accountable to manage and monitor project tasks and controls during project planning and delivery activities to be on time and budget
Work with a high degree of autonomy and apply knowledge, skills, tools and techniques to project deliverables, processes, communications and presentation
Proven leadership experience in business analysis, operations, or related fields.
Strong project management skills with the ability to manage multiple priorities.
Work with a high degree of autonomy and apply knowledge, skills, tools and techniques to project deliverables, processes, communications and presentations
Demonstrated success in driving process improvements and operational efficiencies.
Knowledge of emerging trends in AI and data analytics is highly desirable.
Excellent communication, analytical, and stakeholder management skills.
What to Expect as Part of MassMutual and the PRT Team
Regular meetings with the Pension Risk Transfer team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
#LI-JA1Salary Range: $121,800.00-$159,800.00At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.Why Join Us.We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please and share the specifics of the assistance you need.At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our
