Account Manager - Pittsburgh
The Cary Company
- Pittsburgh, PA
- Permanent
- Full-time
- Respond to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
- Engage with potential customers to understand their needs, recommend suitable products or solutions, and drive new sales.
- Meet and exceed individual and team sales targets and KPIs.
- Provide exceptional customer experience and professionalism.
- Keep abreast of product offerings, industry trends, and market competition to effectively position our products.
- Work closely with other departments, including operations, marketing, and customer service, to ensure a seamless customer experience.
- Maintain and update customer records in our CRM system, ensuring information is accurate and up-to-date.
- Differences between Account Manager Duties vs Inside Sales Rep include:
- Managing Key Accounts
- Handling Larger Quotes and Larger Base of Customers
- Escalations Support
- Higher Commission
- Professional customer service skills
- Good memory for the products
- Computer aptitude to navigate through our systems
- Strong follow-up skills, attention to detail and time management
- Positivity & Optimism
- Inquisitiveness
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- 401K Provision
- Profit Sharing
- HRA
- Cafeteria Plan
- Seasonal company sponsored events
- Work/Life Balance
- Childcare Reimbursement Program
- Been around since 1895.
- Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
- Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Jurupa Valley, CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
- We distribute rigid packaging products and industrial filtration.
- We have a beautiful newly renovated corporate office/warehouse in Addison.
- We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
- Privately owned
- Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
- We have various committees employees can join (Culture Committee and Cary Cares)
- Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
- Positive/optimistic
- Open Minded, but still look for ways to make our systems better
- Curious/Inquisitive
- Customer-Focused (ease of doing business for our customers)
- Supportive of Co-workers