Automotive Customer Service Specialist

Grease Monkey

  • Charlotte, NC
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.Essential Duties and ResponsibilitiesProvide Exceptional Customer Service
  • Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
  • Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
  • Remind customers to submit feedback about their visit.
  • Thank all departing customers, remind them to return.
  • Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
  • Process all payments using the computer system and credit card machine.
  • Perform courtesy work when needed.
  • Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
  • Make coffee; keep fresh coffee available at all times.
  • Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
  • Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
  • Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
  • Stock Service Order Tickets.
  • Input vendor shipments on computer
Other Duties and Responsibilities
  • Place customer quality assurance calls, write customer thank you notes.
  • General center maintenance and cleaning duties.
  • Attend crew meetings as required.
  • Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
  • Excellent customer service skills
  • Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
  • Attention to detail and accuracy
  • Previous customer service and general office experience necessary
Working ConditionsEquipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.Benefits/Perks
  • Discounted Services for Employees
  • Flexible Hours
  • Opportunities for Advancement

Grease Monkey