Store Manager: Frankies Bikinis- Chicago, IL
Leap
- Chicago, IL
- $60,000-80,000 per year
- Permanent
- Full-time
- Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
- Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
- Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
- Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability.
- Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
- Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
- Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
- Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
- Must be 18+ years of age
- Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
- Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
- Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
- Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
- Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
- Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
- Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.
- Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
- Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
- Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
- Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.
- Unlimited PTO (blackout periods apply)
- Commission Eligible
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Employee discount + wardrobe allotment for participating Leap brands