Patient Access Specialist 1 - Admissions - 1.0FTE Evenings/overnights
Mille Lacs Health System
- Onamia, MN
- Permanent
- Full-time
- Schedules patient's appointments to the most appropriate provider, place, and time
- Accurately completes the appointment process in accordance with policies, procedures, and guidelines as established by MLHS.
- Verifies patient information for accuracy (i.e. demographics, insurance etc.).
- Provides monthly reporting as requested from scheduling reports.
- Monitors and changes provider/specialist schedules when appropriate.
- Acknowledges, greets, directs, assists patients and visitors when they present at the clinic.
- Register patients at time of visit.
- Operates switchboard to relay incoming calls, outgoing calls, and pages.
- Acts as the information source for all service areas.
- Provides specialist and primary patients with a reminder call one day prior to their scheduled appointment.
- Accepts billing payments/co-payments or directs billing questions to the financial representative. Sends money with final log to the business office.
- Prints and sends face sheets with patient demographics and insurance information to pre-registration person via interoffice mail.
- Enters information into HMS and MedHost.
- Routes all release of information requests to Onamia Health Information.
- Demonstrates knowledge and understanding of Insurance plans for proper admission.
- Calls for Triage prior to gathering insurance information for UC/ER visits.
- Verifies insurance for each UC/ER visit by going to the UC/ER rooms and gathering/registering patient information in person.
- Places a band on all patients by asking them to identify their name and date of birth.
- Fills out all proper in-patient forms and gathers signatures.
- Must have a high school diploma or GED required.
- Must have at least 2 years of post-secondary training in a healthcare-related field or equivalent experience.
- Must have at least 1 year of experience in working with the general public, preferably in a health care setting.
- Excellent interpersonal and communication skills. A broad range of medical terminology knowledge.
- Ability to work in a team setting
- Possession of attention to detail, organization, and prioritization skills
- Computer skills including Word, Internet, PowerPoint, and Excel.
- Health care industry experience
- Health insurance knowledge
- Must demonstrate complete criminal background check as required by the State of MN and drug screening per MLHS policy.