Job Description:
- Answer incoming calls
- Troubleshoot and resolve technical problems; escalate accordingly
- Act as a liaison between company employees and the IT support departments
- Support and monitor various software, applications, and hardware
- Perform follow-up calls to customers and other IT departments regarding tickets/issues
- Effectively communicate with technical and non-technical audiences
- Complete company-provided customer service training as required
- Periodic travel may be required
- Other duties as assigned
Physical Requirements: - Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- May be required to climb ladders and perform overhead and under desk work
- Ability to lift up to 50 pounds
FCBI is an equal opportunity employer.Requirements:
- High School Diploma or Equivalent
- At least 18 years of age
- Previous Customer service experience
- Good verbal and written communication
- Working knowledge of Microsoft Office
- Technical troubleshooting experience preferred
- Flexible schedule to include evening, weekend, and holidays
- Must successfully pass background investigation according to company policy
- Must be able to get along with co-workers and work effectively in a team environment
First National Bank Texas
