Senior Manager, IT Infrastructure Services
- Falls Church, VA
- Permanent
- Full-time
- Implements and maintains IT service management standards, processes, and best practices for a broad customer and employee base (mostly ITIL-based)
- Monitors the industry landscape to keep visibility on evolution, trends, and best practices related to IT infrastructure services excellence, SLA management, monitoring, and reporting
- Leads IT support services including the enterprise infrastructure and end-user services, 24x7 operations, helpdesk, service monitoring, incident management, timely response, and reporting.
- Manages the operations of new and existing platforms, systems, and tools to satisfy current and future business and corporate needs across our organization, external partners, and key vendors.
- Works with management and engineers to develop and maintain an overall information technology service strategy, cloud services, data retention, back-up, disaster recovery, and business continuity
- Provides service strategy, configuration, and execution as it relates to operational processes and system needs including networks, servers, containers, active directory, data, access, and controls.
- Evaluates new IT products or services, recommending changes to existing products or services for improved end user and customer best practices.
- Bachelor’s degree in computer fields or four years of hands-on IT infrastructure experience
- 4+ years of deep technical experience in the field of Information Technology and Infrastructure
- Leadership experience, with high potential and desire for managing staff, motivating, coaching, and developing team members (starting with a good foundation and a quick learner)
- Experience leading an IT team, setting strategic short- and long-term goals for successful execution
- Experience in multitasking, implementing operational & process improvements for the enterprise
- Deep knowledge of IT infrastructure, systems, software, and various Microsoft tools and services
- Must have strong analytical and problem-solving skills and keen attention to detail and execution
- Successful approach for completing tasks and managing projects. Excellent organization and follow-through skills
- Keep up to date on emerging technologies, trends, and desire to learn new enabling capabilities
- Proficiency with configuring security for Windows, Windows and Linux servers, virtualization, VMWare, networks, containers, and firewalls
- Effective communication skills both written and verbal and able to effectively operate with all levels of the organization
- A hands-on, participative, leadership style that encourages creative problem solving
- Ability to analyze information workflows and implement applications
- Ability to understand client expectations and to resolve issues that may affect delivery
- Excellent communication skills with the ability to provide patient, positive and professional support over the phone or in person
- Strong project management skills with successful experience influencing cross functional teams.
- Solid leadership skills, initiative, high energy, and strong results orientation
- Ability to manage multiple projects and frequently shifting priorities
- Ability to learn quickly and work independently
- Able to adapt quickly to shifting priorities and timelines, and strong experience in problem anticipation and prevention activities