Night Auditor for InterContinental Hotel
- Bellevue, WA
- $25.00 per hour
- Permanent
- Full-time
- Medical, Dental, Vision, Disability, & Life Insurance
- 401(k) Plan
- Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
- 7 Paid Holidays and 2 Personal Days
- 401(k) Plan
- Sick Time: Accrue 1 hour for every 30 hours worked
- Assist and oversee all front desk and audit functions, on the overnight shifts.
- Balance Food & Beverage outlets and post front office accounts.
- Distribute daily reports and other requested documents.
- Follow checklists to ensure all duties are completed; sign and date each checklist nightly.
- Collaborate with staff to resolve guest requests and inquiries.
- Handle guest check-ins, check-outs, and address any issues or concerns.
- Communicate effectively with bell staff, drivers, and housekeeping.
- Manage house/cash bank and deposit keys.
- Obtain and verify essential guest information, ensuring accuracy and completeness of records.
- Assign guest rooms according to reservation requirements.
- Maintain and update the Front Desk logbook.
- Check for guest mail or messages and ensure delivery.
- Inquire about guest satisfaction and listen attentively to comments.
- Thank guests for their stay and assist with future reservations.
- Oversee the issuance of department keys and maintain a corresponding log.
- Ensure timely delivery of wake-up calls and express checkout bills.
- Be knowledgeable about hotel emergency procedures.
- Adhere to all hotel policies and procedures, including any changes.
- Perform reasonable tasks as requested by management.
- Maintain computerized hotel systems.
- Handle major guest complaints and disturbances.
- Provide training, guidance, and advice to night employees.
- Cover shifts for sick or absent employees.
- Request and manage inventory of supplies for audit staff.
- Report any discrepancies (physical, financial, or personal) to management.
- Provide in-room dining services if needed.
- Other duties as assigned.
- Education: High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.
- Experience: At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous hospitality experience is required.
- Prior systems: Opera knowledge preferred but not required.
- Skills and Abilities:
- Good working knowledge of hospitality accounting systems.
- Ability to read, write, and speak English effectively.
- Sound judgment and decision-making skills.
- All employees must maintain a neat, clean, and well-groomed appearance.
- The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.
- Must be able to obtain a valid WA Food Handler’s card within 30 days.
- Competitive Salary
- Competitive Matching 401K
- Basic Life and Accidental Dismemberment Insurance
- Basic Long-Term Disability Insurance
- Life Insurance buy-ups
- Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
- Express Scripts Online Pharmacy
- Health Savings Account
- Healthcare Flexible Saving Account
- Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
- Supplemental Short-Term Disability Insurance
- Employee Assistance Program
- Pet Insurance through Figo
- Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
- Paid Time Off
- Paid Holidays
- Commuter benefits
- Delicious free shift meal at our employee cafeteria
- Stellar back-of-house facilities
- Dry cleaning for uniforms and work attire
- Support, training, and mentorship from management
- Employee Recognition Programs
- Career growth opportunities