Job Description:OverviewSummary:Responsible for obtaining appropriate reimbursement for Accounts Receivables for professional services of patients seen in physician offices, out-patient hospital, in-patient hospital, ASC, urgent care, ER, off-site hospitals and Telehealth locations while maintaining timely claims submissions. Registers patients and completes necessary documentation including insurance verification and benefits determination. Research charges to submit to appropriate carrier according to Federal/Managed Care rules, regulations and compliance guidelines. Review codes using CPT, ICD10, HCPCS and CCI guidelines to ensure compliance with institutional compliance policies for coding and claim submission. Enter and billprofessional charges into automated billing system program. Utilize resources and tools in the resolution of invoices following company policy for assigned payor/s. Resolving outstanding balances with internal and external communication with customers. ResponsibilitiesResponsibilities:
Triage invoices and determine appropriate action and complete the process required to obtain
reimbursement for all types of professional services by physicians and non- physicianproviders maintaining timely claims submissions and timely Appeals processes as defined byindividual payors.
Resubmit insurance claims when necessary to the appropriate carrier based on each payor's
specific process with the knowledge of timelines.
Research, respond and take necessary action to resolve inquiries from PSRs (Patient
Service Reps), Cash Department, Charge Review and Refund Department requests. Followupvia professional emails to ensure timely resolution of issues.
Must be comfortable and knowledgeable speaking with payors regarding procedure and
diagnosis relationships, billing rules, payment variances and have the ability to assertivelyand professionally set the expectation for review or change.
Review, research and facilitate the correction of insurance denials, charge posting and payment
posting errors.
Follow all Managed Care guidelines using the UFJPI Payor Claims Matrix and Managed Care
Matrix for each contracted plan
Identify and enter affected invoices on the MES (Monthly Escalation Spreadsheet) using Excel,
ESM or separate spreadsheets that may be needed
Inform Team Leader on the status of work and unresolved issues. Alert Team Leader of
backlogs or issues requiring immediate attention.
Identify trended denials and report to supervisor, export trended/unpaid invoices on Excel t to
track and provide to supervisor.
Must be knowledgeable of specialized billing, i.e. contracts and grants.
Perform special projects assigned by the Team Leader or Manager.
Verify completeness of registration information. Add and/or update as needed. Verify and/or
assign insurance plan and code appropriately. Verify and enter patient demographicinformation utilizing automated billing system. Verify insurance coverage utilizing variousonline software tools.
Ability to work overtime as needed based on the needs of the business.
Complete correspondence inquiries from payors, patients and/or clinics to provide the needed
information for claims resolution. This can include medical record requests, determining ifother health insurance coverage exists, auth requirements, questionnaires, research of thedocumentation and accounts, communicate with the clinics for additional information needed,collaborate with providers and other departments to obtain necessary information.
Respond and send emails to all levels of management in the Revenue Cycle Departments,
Cash Posting Department, Refunds Department, Managed Care, Referral Department, Clinicsand the CDQ Department to resolve coding and billing issues. Maintain timely communicationto ensure all necessary action has been taken.
Documents notes in the automated billing system regarding patient inquiries, conversations with
insurance companies, clinics, etc. for all actions.
Receive and make outbound calls, written or electronic communications, navigate multiple
web portals and websites to insurance companies for status and resolution of outstandingclaims. Status appeals, reconsiderations and denials.
Make outbound calls to patients to obtain correct insurance information and demographics.
Review and interpret electronic remits and EOB's to work insurance denials to determine
appropriate action needed. Interpret front end rejections. Determine appropriate insuranceadjustments and obtain adjustment approvals as outlined in the company policy.
Verify and/or assign key data elements for charge entry such as, location codes, provider #'s,
authorization #'s, referring physician, CPT, ICD-10, etc. QualificationsQualifications:Experience Requirements:
3-years Healthcare experience in Medical Billing – Preferred
EPIC system experience – Preferred
Experience with online payor tools – Preferred
Education:
High School Diploma or GED equivalent – Required
Associates degree – Preferred
Certification/Licensure
Certificate - Medical Terminology – Preferred
Additional Duties:
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.
