Description :About the jobBuild Your Career with AshleyJoin The #1 Furniture Company-Join The #1 Furniture BrandAshley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distributions operations in the industry!Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.Apply today and find your home at Ashley!Title: Global Tech Services ManagerLocation: Onsite – Ripley, MSWhat Will You Do?Lead and transform IT operations at your assigned Ashley location(s), ensuring seamless technology services that power our world-class furniture manufacturing and distribution operations. You'll be at the forefront of implementing cutting-edge solutions while managing a team of tech professionals in one of the world's largest furniture companies.Primary Responsibilities:
Drive day-to-day IT operations excellence, ensuring quality standards and business needs are met within established constraints
Oversee and maintain site-level tech infrastructure, including system monitoring, testing, and process documentation
Manage local application deployments and coordinate enhancement requests with regional teams
Implement and maintain robust security processes, conducting training and ensuring compliance
Lead site-level IT projects while tracking performance metrics and budget adherence
Build strong relationships with stakeholders to understand and support business needs
Provide strategic input to IT leadership on technology opportunities and innovations
Supervise, develop, and mentor your team of IT professionals
Coordinate with cross-functional teams to standardize best practices
Manage incident response and service restoration according to business priorities
What Do You Need?
Bachelor's degree in Computer Science, Information Technology, or related field preferred
5+ years of IT operations management experience
Strong leadership skills with proven experience managing technical teams
Expert knowledge of IT infrastructure, security protocols, and best practices
Excellence in project management and budget oversight
Strong analytical and problem-solving capabilities
Outstanding communication and stakeholder management skills
Experience with IT service delivery and ITIL frameworks
Ability to travel domestically as needed
Flexibility to work extended hours when required
Strong commitment to ethics, integrity, and trust
Benefits We Offer
Health, Dental, Vision, Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
Passion, Drive, Discipline
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
AboutTo learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social ResponsibilityWe are an equal-opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
