Field Service Engineer - Eagle PI Tampa, Georgia, Ilinois & Tennessee
Mettler Toledo
- Georgia Tennessee
- Permanent
- Full-time
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time.
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
- Possesses a solid level of technical knowledge on Eagle PI X-Ray products.
- Maintains clear and concise business communication proficiency, both oral and written
- Establishes and maintains a close relationship with senior level FSE's and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize cost
- 100% US and occasional international travel is required-Frequent overnight travel is common
- Field Service Technician must possess and maintain a valid driver's license with a safe driving record, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles.
- Own reliable transportation for travel.
- Must be able to work overtime as needed, based on the needs of the business
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Sometimes emergency service is required. When it happens, you may be asked to step in and save the day - we work hard to make sure on-call schedules are balanced but it is part of the role.
- Other duties as required.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Constantly works around moving mechanical parts in conditions that include cold/hot temperatures and humid environments
- Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts
- Occasionally works in explosive environments
- Noise level may by loud at times
- The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed
- Ability to constantly lift and move tools and equipment up to 75 pounds
- Ability to regularly climb (ascend/descend) stairs and ladders
- Constantly stands, walks, stoops, kneels, crouches or crawls
- Constantly positions self to service machinery in tight and/or dark spaces
- Must be able to constantly visually inspect machinery, computers, tools and parts
- Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane
- Occasional shift differences (early morning/late night) as needed.
- Occasional 10 hour + days as needed.
- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.
- Must be responsive to all customer issues at all times.
- Must be willing & able to travel at short notice.
- Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
- Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree. Computer literacy required.
- Minimum of 2-3 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.