Technical Support Engineer
Topcon
- Oakland, NJ
- Permanent
- Full-time
- Provide technical support to clients via various communication channels such as phone, email, and chat.
- Diagnose and troubleshoot HL7 and DICOM integration and interoperability issues.
- Collaborate with clients and internal teams to ensure successful implementation and integration of HL7 and DICOM solutions.
- Document and track client issues and resolutions using a ticketing system.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Conduct training sessions for clients and internal staff on HL7 and DICOM standards and best practices.
- Stay updated on industry trends and advancements in HL7 and DICOM standards and technologies.
- Proven experience working as a Technical Support Engineer or similar role, with a focus on HL7 and DICOM standards.
- In-depth knowledge of HL7 standards (e.g., HL7 v2.x, HL7 v3, FHIR) and DICOM standards.
- Familiarity with healthcare IT systems such as Electronic Health Record (EHR) systems, Picture Archiving and Communication Systems (PACS), and Radiology Information Systems (RIS).
- Strong understanding of networking principles and protocols (TCP/IP, HTTP, HTTPS).
- Experience with troubleshooting tools and techniques for HL7 and DICOM interfaces.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills with the ability to convey technical concepts to non-technical audiences.
- Ability to work independently and collaboratively in a fast-paced environment.