Technical Support Engineer

Topcon

  • Oakland, NJ
  • Permanent
  • Full-time
  • 1 month ago
For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.Learn more about working with us atTechnical Support EngineerJob SummaryWe are seeking a highly skilled and customer-focused Technical Support Engineer to join our dynamic team! The successful candidate will play a crucial role in providing technical assistance to our customers, resolving issues, and ensuring a smooth experience with our products and services. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers, we want to hear from you.This role is 100% onsite and based out of our headquarters in Oakland, NJ.Job Responsibilities
  • Provide technical support to clients via various communication channels such as phone, email, and chat.
  • Diagnose and troubleshoot HL7 and DICOM integration and interoperability issues.
  • Collaborate with clients and internal teams to ensure successful implementation and integration of HL7 and DICOM solutions.
  • Document and track client issues and resolutions using a ticketing system.
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Conduct training sessions for clients and internal staff on HL7 and DICOM standards and best practices.
  • Stay updated on industry trends and advancements in HL7 and DICOM standards and technologies.
You will be expected to provide on-call support on a rotational basis to address urgent client issues outside of regular business hours.Job Requirements:
  • Proven experience working as a Technical Support Engineer or similar role, with a focus on HL7 and DICOM standards.
  • In-depth knowledge of HL7 standards (e.g., HL7 v2.x, HL7 v3, FHIR) and DICOM standards.
  • Familiarity with healthcare IT systems such as Electronic Health Record (EHR) systems, Picture Archiving and Communication Systems (PACS), and Radiology Information Systems (RIS).
  • Strong understanding of networking principles and protocols (TCP/IP, HTTP, HTTPS).
  • Experience with troubleshooting tools and techniques for HL7 and DICOM interfaces.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills with the ability to convey technical concepts to non-technical audiences.
  • Ability to work independently and collaboratively in a fast-paced environment.

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