SSVF - Healthcare Navigator/Case Manager (Topeka-based)

• Assessment and Intake:

• Complete intake and gather necessary documentation to determine program eligibility.
• Conduct thorough assessments of veterans and their families to identify housing needs, barriers to stability, and other relevant factors.
• Healthcare navigation:

• Assist veterans with gaining access to needed healthcare services.
• Support health care plans by identifying barriers to care.
• Provide education on wellness related topics.
• Facilitate access to healthcare services regardless of healthcare system through coordination of care.
• Advocate for veteran healthcare needs.
• Case management:

• Develop and implement individualized housing stability plans for veterans, outlining short-term and long-term goals.
• Provide ongoing case management support, addressing barriers to housing stability and facilitating access to essential services.
• Support veterans facing diverse challenges, including but not limited to criminal history, evictions, PTSD, and complex mental health and medical needs.
• Ability to work collaboratively with diverse individuals and community partners.
• Housing Placement & Assistance:

• Collaborate with landlords, housing authorities, and other community partners to secure suitable and affordable housing options for veterans residing in a 5-county area of east-cental Kansas (Wabaunsee, Lyon, Shawnee, Osage, and Coffey counties).
• Assist veterans with the application process for housing programs and subsidies.
• Financial Assistance:

• Administer financial assistance to eligible veterans for rent, utilities, and other housing-related expenses.
• Work closely with veterans to budget effectively and encourage financial education.
• Crisis intervention:

• Provide immediate support and intervention in crisis situations, such as imminent homelessness or emergencies.
• Connect clients with appropriate mental health, substance abuse, and other crisis intervention services
• Possess strong interpersonal abilities, including effective communication and de-escalation skills
• Advocacy:

• Advocate on behalf of veterans to ensure access to benefits and other supportive services, especially as it relates to healthcare needs.
• Collaborate with community organizations, government agencies, and veteran service organizations to enhance resources for clients.
• Documentation & Reporting:

• Demonstrate organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Maintain accurate and up-to-date case files, ensuring compliance with program guidelines and grant reporting requirements.
• Enter program demographic and service data into the agency's electronic database system and federal homeless database system (HMIS).
• Generate regular reports on program outcomes.

• Education:

• Bachelor’s degree in human services. Preference to applicants possessing degree in social work, public health, sociology or psychology OR
• Minimum 2 years of previous experience in case management, preferably in the field of homelessness.
• Certification, Registration, or License:

• Class C driver’s license, personal motor vehicle, and personal motor vehicle insurance required.
• Experience:

• Preference will be given to candidates with a minimum of two years of professional experience in human services, demonstrating effective support and success in working with low-income, socioeconomically vulnerable individuals, including military veterans.
• Knowledge of housing resources, government assistance programs, and community support services is required.
• Skills and Abilities:

• Demonstrates competency in use of personal computer via mouse and keyboard, familiarity with Windows and Microsoft products.
• Exposures

• Controlled inside work environment with noise/vibrations from general office equipment. Minimal exposure to fumes/dust/odors.
• Physical Demands

• Work Type: Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimal required to move about office. Sit about 50 percent of time.
• Stooping/Bending: Minimal.
• Reaching: Occasional, overhead as well as horizontal and down.
• Vision: Adequate to perform essential functions.
• Color vision: No particular color vision requirement.
• Sitting: Up to two hours without a break (at desk, in a car).
• Hearing: Frequently perceive nature of sounds by ear.
• Speech: Frequently express ideas by means of spoken words.
• Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
• Manual Dexterity: Frequently operates equipment requiring moderate ability.

Catholic Charities Wichita