Office Coordinator (FT) ("Coordinador/a de oficina")
- La Jolla, CA
- $26.70 per hour
- Permanent
- Full-time
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.SUMMARY
The Office Coordinator ("Coordinador/a de oficina") facilitates the circulation of information among the housekeeping staff and between the Housekeeping Department and other departments. Coordinates activities to ensure that guests’ needs are fulfilled in a timely manner. Manages and controls the flow and balance of the workload.PAY & PERKS
- Compensation: $26.70**
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family and friends.
- Free Employee Parking and/or discounted MTS Pronto card.
- Free Meals & Refreshments during working shifts.
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
- Projects professionalism and courtesy to our guests and associates.
- Answers the telephone in a friendly, professional and courteous manner.
- Always follows and enforce our AAA standards
- Anticipates and reacts promptly when either a guest or employee calls for service or to register complaint.
- Solve guest complaints promptly
- Follows through to ensure the service is accomplished or the complaint is resolved with a caring attitude.
- Documents and maintains the current status of room inventory accurately when completing Housekeepers report.
- Communicates and updates VIP, deep clean, checkouts, and out-of-order status to Quality Trainers, Front Office and Maintenance.
- Assigns Room Attendants work sheets ensuring a workload that is well-distributed and balanced.
- Responsible for the management of the Lost and Found program, adhering to company procedures.
- Coordinates delivery and pick-up of additional items requested by our guests.
- Assigns duties and instructs workers in the cleaning of public areas and banquet rooms.
- Works in accordance with set safety standards and practices.
- Ensures efficiency and pays close attention to detail maintaining the highest standards of service.
- Keeps control of lost and found items.
- Assist in covering the uniform room duties as needed.
- Keeps track of radios assigned to associates to keep track of their use.
- Undertakes other responsibilities as directed by Supervisor.
- High school diploma or general education degree (GED)
- At least 1-2 years of relevant experience and/or training.
- A combination of experience, education, and/or training may be substituted for either requirement.
- Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
- Availability to work on weekends and holidays is required.
- Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
- The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.