Job Description:IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 25 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies.Our In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER ProductsDuties
Issue RMAs as required and ensure RMA database entries are current
Coordinate scheduling of repair activities at IPG, both warranty and non-warranty
Support mid to high power laser pre- and post-installation activities
Support development of training modules for both IPG and Customers
Help manage failure analysis activities, including taking pictures and documenting failure analysis results
Create/revise work instructions, procedures, user manuals, training documents
Requirements:
Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience
Laser/electric/electronic background and previous experience in customer service preferred
Understand technical documents and electrical schematics, to utiliza them during telephone support
After hours and on-call shifts will be required
Strong written and verbal communication skills
Dependable
Excellent computer skills, Microsoft Office
Travel approximately 20% including some international travel
